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Sr Manager- Field Operations

Date:  Jul 27, 2022
Brand:  TeamVision

Brooklyn, NY, US, 11201

Requisition ID: 690207 
Total Rewards: Benefits/Incentive Information


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.



Lead the conversion team to execute flawlessly the conversion plans related to integrating a new optical Professional Company (PC) within EssilorLuxottica after acquisition through a Management Service Agreement. Responsible for the preparation work, launch and on-boarding of new optical professional corporations. Assist in day-to-day operations of the brand.



  • Lead the team and actively participate in the development and execution of conversion plans to ensure successful completion of each PC transition.
  • Collaborate with cross-functional partners, 3rd party vendors, and leaders to help establish each PC’s unique technology conversion strategy including but not limited to point-of-sale (POS) migration, electronic health records migration (EHR), network conversion, optometric equipment integration, data storage solutions, hardware recommendations, managed vision care transition strategy, inventory acquisition, etc.
  • Directly partner with IT and technical partners to develop internal processes, standards, and strategies for a fast-growth plan.
  • Manage multiple conversions simultaneously; each may be in a different phase of completion. Provide continuous follow-up and support for past conversions.
  • Partner with IT, Operations and Training to develop timelines that cover technology transition, training, and post-conversion support.
  • Deliver activities outlined in the project plan to meet expectations and achieve desired outcomes. Activities include but not limited to data and equipment requests, supply ordering, coordination for software accounts creation, and tracking management for conversion equipment deliveries.
  • Build and foster collaborative relationships with all brand team members, field leadership and corporate departments.
  • Apply knowledge and experience to identify risks, develop and evaluate alternative solutions to drive positive outcomes.
  • Lead special projects (e.g., Telecom changes, future EHR changes, etc.) in conjunction with conversion cadence; supports business operations team as needed.
  • Support creation of data packages for professional services and fees in our POS.
  • Conduct onsite assessments to identify successes and opportunities in relation to our conversion and implementation approach to bridge gaps or modify plans to ensure a successful conversion.
  • Conduct project post-mortems (Lessons Learned) and document best practices; leverage continuous improvement principles to improve go-forward process.



  • Bachelor’s Degree or equivalent experience
  • 5+ years in retail or specialty retail
  • Experience in retail field operations or healthcare environment
  • Firm understanding in electronic health records, point-of-sale, insurance and medical billing (i.e., CPT codes)
  • Strong organizational skills – project management, time management and prioritizing
  • Advanced knowledge of Microsoft Office including Word, Excel (complex spreadsheets) and PowerPoint
  • Strong analytical and critical thinking skills
  • Strong Customer Service Orientation – phone skills, problem solving, timely and appropriate follow-up
  • Excellent communication skills – written, verbal, listening and presentation
  • Ability to balance multiple projects simultaneously keeping to deadlines
  • Ability to continuously travel up to 75% in North America

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Job Segment: EMR, Operations Manager, Optometry, Manager, Healthcare, Operations, Management

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