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EyeMed - Customer Service Coordinator (MES)

Date:  Sep 19, 2022
Brand:  EyeMed Vision Care
Location: 

Foothill Ranch, CA, US, 92610

Requisition ID: 756781 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

 

Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.

 

If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.

GENERAL FUNCTION

The Customer Service Coordinator provides high quality multi-channel (telephonic, email, US mail) support and problem resolution to members each day, in a manner that meets or exceeds defined department objectives to protect and increase MES’ overall member experience. Additionally, the Customer Service Coordinator initiates the escalation process for unresolved member problems.

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Assists members telephonically and non-telephonically with service and support issues.
  • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with members resulting in increased customer satisfaction and retention.
  • Acts as a positive role model by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
  • Ensures productivity, and quality levels are met in order to meet and exceed Medical Eye Services’ expectations.
  • Uses courteous and professional language.
  • Works effectively in a team environment.
  • Creates a win-win resolution to problems.

 

BASIC QUALIFICATIONS

  • High School Diploma
  • 3+ years in Customer service-oriented role
  • Previous experience in a telephonic or personal customer contact position
  • Commitment to providing resolution to customer issues on the first contact
  • Ability to produce quality and professional written correspondence with customers
  • Ability to demonstrate and perform basic math
  • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
  • Strong English comprehension and a good command of grammar

 

PREFERRED QUALIFICATIONS

  • Associate degree or higher
  • Bilingual – English/Spanish

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

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