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Oakley - Analyst- User Experience

Date:  Nov 16, 2022
Brand:  Oakley
Location: 

Foothill Ranch, CA, US, 92610

Requisition ID: 776821 
Position:Full-Time
Shift: 
Total Rewards: Benefits/Incentive Information

 

Oakley, Inc. is a sport and lifestyle brand, driven to ignite the imagination through the fusion of art and science. Building on its legacy of innovative, market-leading optical technology, the company manufactures and distributes high performance sunglasses, prescription lenses and frames, goggles, apparel, footwear, and accessories.

The essence of the brand is communicated through hundreds of professional and amateur athletes who depend on Oakley products to provide them with the very best while they redefine what is physically possible.

Oakley is part of Luxottica, a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to other global brands like Ray-Ban and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

GENERAL FUNCTION 

The Oakley User Experience (UX) team is committed to providing clear human powered insights to transform our products.  The UX Analyst learns how Oakley’s athletes and consumers use our products and helps identify problem statements and unmet needs.  By asking the right questions, listening, observing and participating in the field, the UX Analyst supports the user experience research team in the most positive way. The UX Analyst participates in research of online media, recruits athletes and users, observes and participates in events, coordinates interviews, documents information and organizes resulting data. The Analyst’s insights and observations are integrated into the research and development, design, product development, and marketing processes to help create the unexpected. 

 

MAJOR DUTIES AND RESPONSIBILITIES 

  • Conducts desk research on project initiatives
  • Coordinates user research including: event planning, recruiting, interviews, and surveys
  • Coordinates, conducts and participates in usability testing
  • Participates in research based on analytics, including competitive product benchmark and heuristic evaluations
  • Assists in gathering user requirements
  • Participates in research reports and gathers artifacts like user profiles, user journeys, workflows and use case documents to help deepen organizational understanding of our users
  • Supports UX team to summarize research results, and presents directly to the innovation and design teams for discussion and future implementation
  • Provides design suggestions based on research, observation, participation, expertise, and insight
  • Supports UX team to facilitate and lead design thinking workshops, guiding cross functional teams in the definition of the most valuable user experience
  • Assist project leaders capturing insights in consumers tests (focus groups, ux labs)
  • Liaises with cross functional teams to collaborate and coordinate test efforts
  • Other duties and responsibilities, as needed 

 

BASIC QUALIFICATIONS

  • Bachelor’s degree in Engineering, Design, human sciences or related
  • 1+ years of experience
  • Deep curiosity for product development
  • Interest in the voice of the customer - generating user insights, translating insights into feature requirements, conducting rigorous evaluations, and communicating findings to stakeholders
  • Demonstrated understanding of quantitative and qualitative research methodologies
  • Skilled in statistical analysis with familiarity with statistical packages used for analysis
  • Demonstrated ability to visualize and present rich research data simply and clearly
  • Interested knowledgeable of design thinking methods and tools
  • Able to use creativity to solve complex projects, and conceptualize solutions
  • Exceptional oral, written and interpersonal communication skills including the ability to work with internal and external stakeholders
  • Able to excel in a fast paced agile environment, adapts to shifting urgencies, manage multiple priorities and meet deadlines
  • Able to evaluate processes and recommend changes which result in a greater opportunity for goal achievement, enhanced usage or increased efficiency
  • Able to travel for research activities, up to 30% 

 

PREFERRED QUALIFICATIONS 

  • Outdoor gear expertise including knowledge of goggles, eyewear, helmets, or performance apparel

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Apparel, Garment, Merchandising, Retail, Fashion

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