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Sr User Experience Researcher (Human Factors)

Date: 
Brand:  Oakley
Location: 

Foothill Ranch, CA, US, 92610

Requisition ID: 235271 
Store #O00268 R&D VPL - 1ICON FHR 
Position:Full-Time

 

Oakley.  Designed to push the boundaries of performance.  From advanced eyewear technology to apparel innovation, Oakley sets itself apart from the rest. Backed by the power of Luxottica, our athletes and customers expect the best in sports performance and Oakley employees help to fuel this drive

GENERAL FUNCTION

Imagine a world where people wake up inspired to go to work. We are after the why in product performance, the why in consumer needs, and the why in athlete needs. The Oakley Vision Performance Lab believes that everything in this world can and will become better, and we use research to accelerate the path forward. 

The Sr. Researcher listens, questions, observes, field tests, and seeks to understand the needs of Oakley’s athletes and consumers. The Sr. Researcher’s insights and observations are integrated into product R&D, design, product development, and marketing process to help create the unexpected. The Sr. Researcher has a strong skill for observing the environment and understanding participants thought process and developing trends, as well as a relentless curiosity and passion for product development.

 

MAJOR DUTIES AND RESPONSIBILITIES 

  • Distills project goals and research questions to plan and design user research, including developing study design, discussion guides, interviews, focus groups, survey objectives and design, and persona creation
  • Translates user behavior and needs into usable data for product development teams
  • Plans, designs, and conducts rigorous in-person usability testing, field testing, and ethnographic research
  • Uses card-sorting or similar attribute-based approach to positioning
  • Creates data-driven research reports including user profiles, day-in-the-life scenarios, workflows and use-case documents to help deepen organizational understanding of Oakley’s users
  • Carries out analytics research, including competitive product benchmark and heuristic evaluations
  • Imports, cleans, and visualizes data using R Studio or similar
  • Presents summarized research results directly to the innovation and design teams to influence product integration
  • Provides design suggestions based on data, observation, research, and expertise
  • Liaises with cross functional teams to collaborate and coordinate project objective and test efforts
  • Other duties as assigned

 

BASIC QUALIFICATIONS

  • Bachelor’s degree in Human Factors, Cognitive Science, or similar
  • 4+ years’ experience in product development, user experience, consumer insights or strategic planning
  • Experience with a broad set of user research methods including semi-structured interviews, field research, survey design, diary studies, and usability studies
  • Experience championing the voice of the customer - generating user insights, translating into feature requirements, conducting rigorous evaluations, communicating findings to stakeholders
  • Expertise in quantitative and qualitative research methodologies, including statistical packages
  • Ability to tell a story and visualize/present research data simply and clearly
  • Strong oral, written and interpersonal communication skills including ability to work with internal and external stakeholders
  • Comfortable in a fast paced Agile environment
  • Ability to travel for research activities (up to 20%; domestic and international)

 

PREFERRED QUALIFICATIONS 

  • Master’s degree in Human Factors, Cognitive Science, or similar
  • PhD in Human Factors or related
  • Outdoor sport enthusiast and knowledge of outdoor gear including knowledge of goggles, eyewear, helmets, and/or performance apparel, highly desired

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

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