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CVS - Optometric Technician

Date:  Apr 8, 2021
Brand:  RLB Optical

Jenkintown, PA, US, 19046

Requisition ID: 358010 
Store #: 00F047 RLB Optical 
Position: Full-Time
Total Rewards: Benefits/Incentive Information


At CVS Optical, a CVS Health Company, our focus is to help patients see and look their best. We do this while delivering exceptional customer service and promoting outstanding satisfaction with our Store Associates and Doctors at our CVS Optical Centers located inside CVS Pharmacy® locations.

We offer flexible work schedules and a competitive compensation package, including benefits. As a member of the CVS Optical team, you become part of Luxottica, a global, multi-brand leader in the eyewear industry with an abundance of resources and plenty of opportunities to grow your career.  You will find yourself learning, growing, and interacting with some of the most passionate and talented people throughout Luxottica. Put your career in focus with us!



The Optometric Tech at CVS Optical inside of CVS creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care.  Enthusiastically satisfies patients all the time through exceptional service. 



  • Greets customers without delay when they enter the location. Shows urgency in providing service to customers and satisfying their needs.   
  • Determines the reason for the customer's visit; in store explains how to shop at CVS Optical inside of CVS; in Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
  • Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with optician, Doctor or Retail Management when necessary.
  • Shows patience and courtesy to indecisive or difficult customers and patients.
  • Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution.  
  • Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Handles and files all patient records in an organized and efficient manner.
  • Places contact lens orders, processes shipments and properly submits invoices for payment.
  • Accurately operates the POS system, when required, collecting proper payment following
  • Takes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized.
  • Informs management of potential safety opportunities.
  • Demonstrates safe work practices.
  • Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.
  • Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
  • Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
  • Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.



  • Minimum of one-year strong customer service skills (internal/external)
  • Minimum of one-year strong customer service skills (internal/external)
  • High School Graduate /GED or equivalent experience
  • Strong communicator and listener to customers and associates.
  • Strong basic math skills (addition, subtraction, multiplication, division)
  • Strong interpersonal skills (friendly, caring, patient)
  • Sales skills
  • Knowledge of store merchandise
  • Familiarity with cash register, computers and calculators



  • Previous experience in customer service, retail or optical


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please contact the Luxottica HR Solutions Group at 1-866-431-8484.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Nearest Major Market: Philadelphia

Job Segment: Optometry, Pharmacy, Retail Sales, Healthcare, Retail

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