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Senior Manager Implementation

Date:  Nov 26, 2022
Brand:  EyeMed Vision Care

Mason, OH, US, 45040

Requisition ID: 783925 
Total Rewards: Benefits/Incentive Information


There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.


Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.


If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.


The Sr Manager - Implementation leads the implementation of Strategic Partner and Large Client implementations. Responsibilities include participating in sales process, developing project scope and deliverables, managing project timeline, navigating client organization to ensure proper levels of project support, drive cross-functional support in defining and building new lines of business and processes.  The Sr Manager will develop business processes to support long-term administration for the client and EyeMed, minimizing organizational costs and business impacts.



  • Provide consultative support to the Sales team for business opportunities, provide subject matter expertise of administrative and operational best practices and knowledge of constituent experience.
  • Develop implementation strategies for new clients and new lines of business.
  • Participate in exploratory discussions with client and finalist presentations.
  • Manage and coordinate with the Client’s project manager to meet defined deliverables. This includes developing project plan to implement various lines of business, including new membership and transitioning existing business; managing internal cross-funtional resources to deliver administrative/operational solutions; escalation of non-standard requests to determine organizational support and drive the delivery of all project milestones and tasks.
  • Facilitate discovery sessions with clients and internal cross functional experts to identify and understand client requirements.
  • Use consultative approach to drive client to EyeMed standard requirements and business practices.
  • Support, monitor and ensure success of end-to-end testing and non-standard processes, including Provider Recruitment efforts, Customer Service training and business transition activities to support product rollout.
  • Provide timely communication of project status to Operations and Sales leadership, including offering solutions to issues and risks for decisioning.
  • Ensure post-implementation success of all deliverables. Drive for solutions if a process isn’t functioning as expected, manage completion of items still in process at go-live. Facilitates post-go live rapid response cross functional meetings.
  • Works cross-functionally and with Leadership team to address non-standard requests from clients including gap identification and driving discussions to solution.
  • Develop training documentation to support new administrative processes and/or new functionality; provide training support to other Implementation resources and cross-functional teams.
  • Identify, lead and implement department and cross-functional process improvement initiatives.



  • Bachelor Degree or equivalent work experience
  • 8+ years of experience in Client Operations or Implementations
  • 3+ years Project Management experience
  • Strong verbal and written communication skills with across all levels, including Executive Leadership team, Sales team, Cross Functional teams and externally with clients and brokers.
  • Solid knowledge of Microsoft Project, Word, Excel



  • MBA
  • Healthcare implementation experience
  • Knowledge of vision benefits/insurance industry, specifically Medicare and Medicaid
  • Advanced knowledge of Microsoft Project, Word, Excel

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Cincinnati

Job Segment: Business Process, Manager, MBA, Medicaid, Medicare, Management, Healthcare

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