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Senior Manager Lab Operations

Date:  Nov 26, 2022
Brand:  EyeMed Vision Care

Mason, OH, US, 45040

Requisition ID: 783929 
Total Rewards: Benefits/Incentive Information


There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.


Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.


If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.


The Senior Manager – Lab Operations will lead the day to day operations and own the on-going solution for the Product Catalog.  They will lead new initiatives and be responsible for driving the projects through completion.  They will develop a product catalog strategy, encompassing frames, lenses, and lens enhancements for the EyeMed Lab Network that helps achieve EssilorLuxottica’s and EyeMed’s business goals. Additionally, they will be responsible for ensuring that products are included in the appropriate ordering flows, completing in-depth pricing analyses, and summarizing the financial impact to EyeMed, Providers, Clients, and our labs.



  • Primary contact and business lead with various partners that leverage the Lab Solution.
  • Drive and deliver all operational processes related to the contracted lab network, ensuring Providers receive completed jobs within the define SLAs.
  • Represent EyeMed and lab operations at various functions such as trade-shows and/or trainings events.
  • Lead benchmarking analysis of our product assortment, pricing, and tiering against other MVC industry leaders, ensuring consistent tiering of products or making request on tiering when needed.
  • Own relationship directly with our lab partners, including Essilor and LLS, to receive product requests, product specifications, and develop appropriate implementation timeline.
  • Primary EyeMed product subject matter expert for Retail of North America (RONA), allowing RONA to enable products sold in stores. Responsible for providing guidance and support on how packages should be aligned to the EyeMed system and benefit structure
  • Manage all new product requests and work directly with the Product Catalog team to enable products on our Online Claim Entry Portal.
  • Design and maintain the listing of new EyeMed Products Tiering database for contracted lab networks and work with Provider Relations and Marketing leads to deliver frequent updates as products change
  • Develop in-depth knowledge of Lens Products, understanding features and benefits, wholesale pricing, compatibility, and how it relates to the EyeMed Product Catalog
  • Monitor industry trends for product changes across other MVCs and analyze impact to our business. Provide recommendations to EyeMed Leadership based on research and impact analysis.
  • Work closely with EyeMed Product and Strategy team to support innovative product offerings and develop any requirements/needs for on-going support



  • Bachelor’s degree or equivalent work experience
  • 8+ years of experience in operations or project management
  • Experience with optical lens products and technologies
  • Demonstrated success in problem solving, collaboration and communication
  • Able to identify obstacles quickly and develop solutions that support the business
  • Business Objects reporting experience
  • Strong skillset with Microsoft Office tools
  • Strong organizational and time management skills
  • Strong critical thinking and data analysis skills
  • Strong oral and written communication skills



  • Industry experience related to eye care and/or frames
  • Experience with Managed Vision Care or other insurance
  • Experience working with optical laboratories or like
  • Experience leading cross-functional issue resolution
  • Advanced Excel skills

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Cincinnati

Job Segment: Operations Manager, Marketing Manager, Manager, Operations, Marketing, Management

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