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Implementation Specialist

Date:  Jun 30, 2022
Brand:  EyeMed Vision Care

Mason, OH, US, 45040

Requisition ID: 642721 
Total Rewards: Benefits/Incentive Information


There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.


Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.


If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.


The Implementation Specialist is responsible for new and existing client implementations for SMB (Small, Mid-Market Business) clients (up to ~2,000 eligible employees with stretch assignments up to ~5,000 eligible employees). The high-volume SMB Implementation model is mainly focused on clients with simple to moderate administrative needs managed through either an automated or manual installation approach.



  • Supports Sales and Service teams in review of new SMB business opportunities to gain an understanding of client administrative needs, including the client and member experience in terms of compliance with EyeMed Standards of Administration and best practices.
  • Responsible for execution of client implementations including effectively managing project timeline to ensure on-time completion of deliverables and deployment for plan effective date
  • Main client/broker contact during the end-to-end implementation process and as a liaison between key client/broker contacts and cross-functional departments including Finance, Membership, Billing, Customer Care, Provider Relations, Sales & Service, etc.
  • Support on client inquiries and expectations related to plan administration and support.
  • Complies with EyeMed Standards of Administration and processes as defined by functional areas. Partners with Sales and Service teams to escalate and manage requests for non-standard administrative items, seeing through to resolution and communicating key decisions to impacted parties.
  • Responsible for meeting deadlines as defined by various functional areas to support provider communications, open enrollment production, card production, and underwriter compliance, etc.
  • Responsible for providing complete and timely communication and reporting to Manager related to implementations in process, including project status, progress on key deliverables and outstanding issues being worked or potential risks.
  • Responsible for data entry and tracking of group implementations using Project Plan tool.
  • Effectively communicates details of group implementation to account service owner at completion of implementation.
  • Responsible for maintaining compliance with current state insurance requirements in terms of new plan implementation and renewal processes.



  • Bachelor Degree or equivalent experience
  • 2+ years of experience in Client Operations, Client/Customer Support or Client Implementations
  • Experience with high-volume request management
  • Strong verbal and written communication skills across functional lines including Sales, Operational teams, and exeternally with Clients
  • Solid knowledge of Microsoft Word, Excel, Outlook and Salesforce or other CRM applications



  • Knowledge of vision benefits and/or insurance industry
  • 1+ year experience in Project Management Healthcare implementations
  • Works constructively under pressure in higher-volume environment

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Cincinnati

Job Segment: Data Entry, Administrative

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