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Manager Store Systems

Date:  Mar 25, 2021
Brand:  Luxottica (LoA Corporate)
Location: 

Mason, OH, US, 45040

Requisition ID: 349693 
Store #110850 TO Store Ops - OH CSC 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

At Target Optical, we help people see and look great – and have a blast doing it! We make caring for people’s vision fun.

 

We offer flexible work schedules and a competitive compensation package including benefits, and because we are part of eyewear industry leader, Luxottica, there is plenty of opportunities to grow your career. Love fashion? We’ve got you covered. Want a flexible work environment? Done. Want to be the boss of your day? We love your thinking.

 

There’s always more to see at Target Optical – more style, more fun, and more opportunities to find a career that fits your already-full life. Put your career in focus with us!

 

GENERAL FUNCTION

The Manager- Store Systems for the RLB is responsible for the support and sustainment of the Brand’s complex and diverse store systems. They will provide operational support on the current customer transaction projects as well as pro-actively work toward future needs. They will identify and recommend improvements in operational efficiencies, processes and productivity based on their experience and strategic analysis.

MAJOR DUTIES AND RESPONSIBILITIES

  • Drive operationalizing and standardizing with existing and new store systems to ensure consistent, repeatable deployment plans and heightened Field execution
  • Maintain effective relationships with store, field associates, brand partners and vendors as needed to ensure proper representation of in-store experience
  • With IT and Category, serve as Operations liaison for POS & SME for store systems management including issue resolution, user acceptance testing and release management
  • With Customer Care, serve as SME to ensure Order Tracker system functional requirements, deployment and sustainment plan meet Field and Brand needs
  • With EyeMed, serve as SME to ensure current Exclaim and future eyeTransform system functional requirements, deployment and sustainment plan meet Field and Brand needs
  • Support the functional development of the customer transaction processes across store systems, inclusive of features, capabilities, and new functionality
  • Establish processes and tools for support, sustainment and release management of live, chain wide store systems to enable our associates to deliver amazing customer experiences
  • Proactively partner with IT & cross functional teams to review store system usage, performance and feedback to provide recommendations for future enhancements or address current issues.
  • Develop tools and programs to ensure field usability, adoption and performance for all system related projects based on CSC and field recommendation
  • Track project status against key milestones and evaluate ability to achieve timeline
  • Coordinate issue resolution meetings between user group and technical team
  • Align all system release and deployment timing with Senior Operations Leaders
  • Provides communication content for all projects and initiatives to the Communication Team
  • Provide stores business enabling support and services, upholding our Service Level Agreement.
  • Work autonomously; demonstrate initiative and sense of urgency 
  • Respond resourcefully to change; know when to call upon others for different perspective 
  • Show consistency among principles, values and behavior.

SPECIFICATIONS

  • Strong project management skills
  • Strong Leadership and analytical Skills
  • Clear communication, both written and verbal
  • Ability to balance multiple projects simultaneously
  • Ability to keep sensitive business/personnel information confidential
  • Work ethic – flexibility in hours worked (i.e. may need to arrive early or stay late)
  • Proficiency of Windows software
  • Must have ability to travel 25 – 50% of the time (depending on project)

BASIC QUALIFICATIONS

  • Bachelor’s Degree or equivalent experience
  • 5+ years project management experience or equivalent
  • 3+ years in highly technical discipline and/or specialty retail

PREFERRED QUALIFICATIONS

  • 3+ years operations experience
  • Experience with cross functional teams
  • Knowledge of Industry trends
  • Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

    We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Cincinnati

Job Segment: Manager, Retail, Management

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