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Senior Manager Vendor Operations

Date:  Jun 11, 2022
Brand:  EyeMed Vision Care

Mason, OH, US, 45040

Requisition ID: 658681 
Total Rewards: Benefits/Incentive Information


There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.


Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical.


If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.


The Senior Manager, Vendor Management Program is responsible for building and managing relationships with the companies that provide services to EyeMed. The Sr. Manager is accountable for ensuring that vendors meet or exceed their contractual obligations by delivering quality products and services on time. They are responsible for leading the onboarding of new vendors, reviewing service/contract changes, identifying and resolving escalated issues. They also must ensure vendors are compliant with applicable privacy, security, business continuity, and compliance requirements through annual evaluations, risk assessments, and monitoring of remediations. 


  • Build and manage relationships with current and potential vendors that provide services to EyeMed
  • Evaluate potential new suppliers in partnership with functional areas and procurement using industry experience, best practices, quality standards, and financial considerations
    • Explain company expectations and standards and assist in the negotiation of contract terms
    • Develop introduction programs and provide training to familiarize new vendors with EyeMed business processes, systems, and requirements
  • Lead the onboarding of new vendors, reviewing service/contract changes, identifying and resolving escalated issues.
  • Act as the interface between suppliers and EyeMed, including keeping vendors informed on developments in the organization or changes in market conditions that might affect demand for vendors' products or services
  • Partner with Business Owners to ensure that vendors meet or exceed their contractual obligations by delivering quality products and services on time
  • Create and implement a checklist for Business Owners to reference when they onboard, manage and sunset a Vendor within EyeMed.
  • Perform ongoing performance management to monitor delivery, quality, and budget in partnership with the business / functional owners
  • Lead annual risk assessments to ensure vendors are compliant with privacy, security, and business continuity provisions, including site visits and testing as appropriate
  • Leads the Vendor Management Operating Committee's efforts to develop and execute initiatives that continuously improve vendor risk controls.
  • Responsible for providing quarterly updates to the Vendor Management Steering Committee on key vendor risk metrics and progress on key vendor management initiatives. 


  • Bachelor's degree in Business Administration or relevant field
  • 8+ years experience with vendor management, compliance, or procurement
  • Ability to work both independently and as part of a team
  • Able to organize and prioritize workload to meet deadlines; demonstrates logical analysis and problem-solving skills
  • An inquisitive and innovative approach to problem-solving and capitalizing on opportunities
  • Prior experience in organizational change management and leadership communications.
  • Advanced proficiency in Microsoft – especially Excel (macros, pivots, lookups, etc.).
  • Strong written and verbal communication skills
  • Strong solution delivery skills, attention to detail, and a proven ability to influence and collaborate across all levels of the organization


  • Experience or knowledge with healthcare or health insurance
  • Vendor negotiation experience
  • Building a Diverse Supplier network
  • Knowledge of CMS and HIPAA related vendor requirements
  • Experience assessing or facilitating assessments of a vendor's business continuity and IT system security

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Cincinnati

Job Segment: Operations Manager, Procurement, Change Management, Manager, Operations, Management

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