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Sr Manager, Store Systems - Target Optical

Date:  Jun 22, 2022
Brand:  Luxottica (LoA Corporate)
Location: 

Mason, OH, US, 45040

Requisition ID: 683076 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.  Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands; Ray-ban, and many of the top fashion house brands.  Our leading retail brands include; Lenscrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.  

 

GENERAL FUNCTION

The Senior Manager Store Systems for Retail Licensed Brands is responsible for the support and sustainment of the Brand’s complex and diverse store systems. They will provide operational leadership on the current customer transaction projects as well as pro-actively work toward future needs with a focus on Digital applications and OMNI channel projects. They will exercise independent judgment and discretion to identify and recommend improvements in operational efficiencies, processes and productivity, and collaborate in the development, implementation and communication of technology strategies and plans. They will identify and recommend improvements in operational efficiencies, processes and productivity based on experience and strategic analysis.

 

MAJOR DUTIES AND RESPONSIBILITIES

Store Systems Management

  • With IT, serve as Operations liaison for store systems management including issue resolution, user acceptance testing and release management
  • Serve as SME to ensure all systems functional requirements, deployment, and sustainment plan meet Brand needs

 

Project Management

  • Lead cross-functional implementation of Store Technology initiatives to include POS and mobile technology, Digital applications, and OMNI channel initiatives
  • Represent the stores perspective on all store technology hardware and software initiatives
  • Leads the functional development of the customer transaction processes across store systems
  • Establish processes and tools for support, sustainment and release management of live, chain wide store systems to enable our associates to deliver amazing customer experiences
  • Proactively partner with IT & cross functional teams to review store system usage, performance and feedback to drive strategy for future enhancements
  • Drive field usability, adoption and performance
  • Track project status against key milestones and evaluate ability to achieve timeline
  • Identify issues and maintain ongoing log
  • Coordinate issue resolution meetings between user group and technical team
  • Align all system release and deployment timing with Senior Ops Leaders
  • Provide communication content for all projects and initiatives

 

Leadership

  • Drive operationalizing and standardizing existing store systems enabling associates to serve customers with excellence and to ensure consistent, repeatable deployment plans and heightened execution
  • Identify opportunities for continuous improvement and develop project plans to deliver on those improvements 

 

BASIC QUALIFICATIONS

  • Bachelor’s Degree or equivalent work experience
  • 8+ years experience with retail or system implementation
  • 2+ years project management experience
  • Strong analytical and critical thinking skills
  • Clear communications, both written and verbal
  • Ability to balance multiple projects simultaneously
  • Proficiency of Windows software (Word, PowerPoint, Excel, Outlook)

 

PREFERRED QUALIFICATIONS

  • College Degree preferred
  • Project management experience with complex system deployments
  • Project Management Certification
  • 5+ years in highly technical discipline and/or specialty retail
  • 5+ years operations experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Cincinnati

Job Segment: Manager, Retail, Management

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