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Sunglass Hut - Sr Manager- Store Operations

Date:  Nov 24, 2022
Brand:  Luxottica (LoA Corporate)

Mason, OH, US, 45040

Requisition ID: 782405 
Total Rewards: Benefits/Incentive Information


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for the top brands, latest trends and exclusive styles of high quality fashion and performance sunglasses.



The Senior Manager of Operations for Sunglass Hut Retail is passionate about improving processes and driving change to improve the daily life of store associates. They are a project management expert who can work cross functionally to move projects from inception to end. They will support new business driving initiatives while also supporting our complex and diverse store systems. They will provide operational leadership on store technology projects as well as pro-actively work toward future needs with a focus on Digital tools to improve associate processes and customer experience. They will exercise independent judgment and discretion to identify and recommend improvements in operational efficiencies, processes and productivity, and collaborate in the development, implementation and communication of strategies and plans. 



  • Lead cross-functional implementation of new business driving initiatives: Flexible payments methods, add on services, and new eyewear technology.
  • Foster open feedback between field leadership, store team, and corporate partners to identify root causes, patterns and inconsistencies
  • Create roadmap strategy for current and upcoming technology to improve usage in store by partnering with operations & training teams
  • Work cross functionally to implement new support processes to ensure consistent and efficient support
  • Foster new Store Technology initiatives to include POS and mobile technology and Digital applications
  • Leads the functional development of the customer transaction processes across store systems
  • Oversee direct report to support in any current projects and follow up needed
  • Focus on people development to ensure direct report is developed for future growth opportunities
  • Provide communication content for all projects and initiatives 



  • Bachelor’s Degree or equivalent work experience
  • 8+ years experience with retail operations
  • 2+ years project management experience
  • Strong analytical and critical thinking skills
  • Clear communications, both written and verbal
  • Ability to balance multiple projects simultaneously
  • Proficiency of Windows software (Word, PowerPoint, Excel, Outlook) 



  •  College Degree preferred
  • Project management experience with complex system deployments
  • Project Management Certification
  • 5+ years in highly technical discipline and/or specialty retail
  • 5+ years operations experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Cincinnati

Job Segment: Operations Manager, Manager, Operations, Retail, Management

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