Share this Job
Apply now »

Sr Manager - Business Data (Customer Service - Logistics)

Date:  Sep 23, 2022
Brand:  Luxottica (LoA Corporate)
Location: 

McDonough, GA, US, 30253

Requisition ID: 761027 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands; Ray-ban, Oakley and many of the top fashion house brands. Our leading retail brands include; Lenscrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

To support our global business, Luxottica operates multiple manufacturing and logistics facilities across North America to support our retail stores and wholesale customers.

 

GENERAL FUNCTION

The Senior Business Data Manager supports the development and implementation of recommendations for strategic shifts leading to significant improvements in profitability and attractive returns on investment. Partnering with senior leaders, the Senior Business Analytics Manager conducts advanced statistical analysis by collecting and using a comprehensive set of data that explains all potential business. The mission of the role is also to champion the Voice of the Customer (VOC), instill a culture of excellence and promote a proactive approach to prevent and resolve service level issues that might affect customer experience. This position is critical for smooth communication & alignment between the Atlanta operations team and our internal customers (NA.com, Retail, Wholesale & Military, Export), driving a clear focus on preventative problem solving and continuous improvement.

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Challenges Luxottica business with new analytics and insights.
  • Leverages research and analysis of internal and external sources of information to provide insights and supports the leadership team in developing and presenting fact-based business recommendations.
  • Prepare and analyze KPIs applying strategic thinking to drive improvements
  • Support the Executive Team with ad-hoc analysis and reporting
  • Prevent service issues by monitoring the open orders/WIP in the DC
  • Manage a team of Customer Service associates with focus on the growth of key individuals
  • Conducts in-depth analysis on strategic alternatives, particularly the impact on customer value.
  • Contributes to the development of effective presentations on complex ideas that can be communicated in a simple and straight forward manner.
  • Partners with leadership to ensure the integration of accurate and complete data sources across the global organization.
  • Establishes strong cross funtionctional relationships with brand partners at all levels in order to understand business needs and translate data-based insights into actionable initiatives with significant ROI.
  • Apply continuous improvement approaches to problem solving and troubleshooting in order to drive long term results
  • Lead a team to follow up on order flow at the DC in order to assure maximum customer service
  • Prevent service issues by monitoring the open orders and WIP in the DC
  • Have daily meetings with Operations to understand criticalities and areas of attention

 

BASIC QUALIFICATIONS

  • Bachelor’s degree in highly analytical and quantitative areas such as: Business, Finance, Strategy, Economics, Statistics, or related field
  • 7+ years of relevant experience in strategy, business intelligence, and/or analytics
  • The ability to build cross functional relationships and influence partners
  • Strong analytical and critical thinking skills
  • Strong Communication Skills: ability to clearly convey very complex ideas in simple easy to understand ways – both in writing and verbally
  • SAP/Business Objects Experience
  • Technical Software Expertise: knowledge of statistical packages (R, Tableau), financial modeling (Excel) and presentation (PowerPoint)
  • Systems implementation experience

 

PREFERRED QUALIFICATIONS

  • MBA or Master’s degree in highly analytical and quantitative areas such as: Business, Finance, Strategy, Economics, Statistics, or related field
  • Retail industry, Customer Service or Logistics experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Atlanta

Job Segment: MBA, Logistics, Manager, Management, Operations

Apply now »