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Corporate - Administrator- Operations (eCommerce)

Date:  Nov 24, 2022
Brand:  Luxottica (LoA Corporate)
Location: 

New York, NY, US, 10018

Requisition ID: 782281 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

 

GENERAL FUNCTION 

The position of Analyst of Operations contributes to running eCommerce operations in North America, both on direct and 3rd party websites, by overseeing several operational tasks and analytics in collaboration with Logistics, Supply Chain, Customer Service, and Business departments as well as the rest of the ecommerce operations team.

The Analyst is focused on day-to-day operations including order management, process improvement, as well as strengthening the analytic capabilities of the operations team.

The Analyst is also responsible for supporting the rollout of projects from an operations perspective.

 

MAJOR DUTIES AND RESPONSIBILITIES 

Operations day to day and process improvement

  • Ensure adequate order management to maximize revenues and customer satisfaction
  • Improve analytics supporting day-to-day operations and developing insights to support continuous improvement of operational processes
  • Identify actions to improve returns rate, cancellations and NPS
  • Identify opportunities to streamline operations and lead process improvement initiatives
  • Act as the logistics liaison, optimizing day-to-day order fulfillment and ensuring timely and efficient order and returns processing
  • Supports various supply chain initiatives, collaborating with Logistics, Laboratories and Customer service
  • Coordinate and support Finance and Business to reduce costs and improve OI and ensure accounting consistency

Operations analytics

  • Owns the design, development, and maintenance of business intelligence solutions, aggregating data from a variety of data sources and maintaining data infrastructure
  • Designs and develops automated reporting and data visualization solutions to enable stakeholders to monitor the business and operations and make effective decisions
  • Provides in depth actionable insights to allow the identification of issues/ opportunities and recommendations to improve processes
  • Collaborates with other analytics centers of excellence in digital, logistics, IT and customer service teams
  • Supports spreading analytics best practices across brands

 

BASIC QUALIFICATIONS 

  • 3+ years of operations and/or analytics or experience in related fields
  • Bachelor’s degree
  • Strong excel skills and analytical mindset and experience
  • Experience with basic Office suite (i.e. excel, Powerpoint)
  • Experience with big datasets
  • Hands on attitude and problem-solving focus
  • Deep understanding of business intelligence/ data infrastructure and tools and keen interest in working with databases, data mining, visualization, and identification of insights
  • Ability to create data visualizations that clearly highlight patterns and insights
  • Entrepreneurial spirit, problem solving skills and attention to detail
  • Ability to prioritize work and multi-task efficiently
  • Team player, willing to help out wherever needed. Strong interpersonal skills
  • Eager to learn and ability to adapt in a dynamic working environment

 

PREFERRED QUALIFICATIONS

  • Experience working in eCommerce or related field
  • Master’s degree in Business or Computer Sciences
  • Strong knowledge of data visualization tools (such as Power BI) a plus
  • Working knowledge of SQL a plus
  • Experience with SAP a plus
  • Experience in building business intelligence infrastructure and solutions a plus
  • Strong communications, presentation, and project management skills

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Logistics, Operations Manager, Supply Chain, Fulfillment, Business Process, Operations, Management

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