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Corporate - Manager, eCommerce

Date:  Sep 3, 2021
Brand:  Luxottica (LoA Corporate)
Location: 

New York, NY, US, 10018

Requisition ID: 426081 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

 

GENERAL FUNCTION

The Manager of e-Commerce (Sunglass Hut) is responsible for the day to day management of the Sunglass Hut host stores (including Macys.com, BassPro/Cabelas, Belk.com & etc.) The role involves maintaining excellent relationships with partner store teams as well as effectively measuring and maximizing all relevant KPIs related to each store in terms of revenue, traffic and overall performances.  Continual sourcing of new business opportunities, both internally and with new external partners, is also expected.  Reporting into the Director for eCommerce of SUN brands, close collaboration with the global corporate team in Milan is also essential.

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Manages the relationship with existing external business partners.
  • Work professionaly and effectively with a number of internal departments (Store Operations, Marketing, IT, Warehouse etc.)
  • Continuously looks for new business opportunities with existing as well as new store partners in order to continually grow the business.
  • Manages the day by day activities required by the shops in shop, providing assets to the partners, curating their assortment, launch and removal of promotions, etc.
  • Constant monitoring of all partner sites in order to mazimize performance & KPIs; specifically but not limited to revenue, traffic, conversion, accuracy of data, speed of shipments etc.
  • Coordinate omnichannel projects through dedicated resources.
  • Use market research, customer surveys, and web analytic data to understand customer needs and identify new opportunities.
  • Serves as expert on trendsetting practices in local eCommerce sites functionality.
  • Understand business requirements coming from corporate teams, working with resource and project managers to meet scheduled timelines.
  • Coordinate with local Marketing/CRM teams to ensure a proper cross-channel communication.
  • Ensures quality and consistent execution of all eCommerce operational processes.
  • Reporting and analysis based on major KPIs sales, traffic, conversion, etc.
  • Creation of presentations and documents to share external and internal.

BASIC QUALIFICATIONS

  • Bachelor's Degree.
  • 5+ years of relevant experience.
  • Experience managing eCommerce sites and working with multiple teams (IT, Marketing, Operations, warehouse, etc).
  • Some experience in project management for site improvements and updates.
  • Proven track record of success in helping to analyze and solve significant business problems.
  • Strong track record of working effectively with product and technology teams, and marketing and branding teams
  • Direct experience with serving customers (internal and external)
  • Proven track record in leading change in a growth business
  • Experience utilizing process leadership to drive standardization and improvement in business results

 

PREFERRED QUALIFICATIONS

  • Experience working in Retail industry

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Marketing Manager, Manager, Market Research, Branding, Marketing, Management

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