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Corporate - Specialist- Store Maintenance

Date:  Sep 23, 2022
Brand:  Luxottica (LoA Corporate)
Location: 

New York, NY, US, 10018

Requisition ID: 688561 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

 

GENERAL FUNCTION

The Store Maintenance Specialist is responsible for timely execution of Preventive Maintenance and Repairs for all locations in a consistent, cost-effective manner in accordance with Luxottica standards of “Best in Class.” Works independently, consistently demonstrates sound judgment in decision-making, and to thinks strategically to improve processes.  The Store Maintenance Specialist provides diligent follow-up, communication, feedback, and intervention with service providers on individual Work Orders/Projects.  Also approves repairs which exceed NTE, expediting response times, and/or escalates important issues to management.    

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Continually look for opportunities to optimize vendor responsiveness, reduce repair/replacement time and overall costs
  • Follow-up with vendors to ensure that service level expectations are being met
  • Evaluate vendor performance and provide feedback using Vendor Scorecard
  • Provide feedback to vendors on a regular basis (conduct annual KPI Review)
  • Perform periodic site inspections of stores to check overall condition and ensure quality of maintenance service
  • Provide after-hours follow-up on emergency and high priority repairs
  • Actively manage issues that have been escalated, communicate with Store Maintenance and Brand partners as appropriate
  • Provide input in the development of annual Maintenance Budgets (expense and capital)
  • Track and review budget performance with Sr. Manager, Store Maintenance and Finance teams on regular basis, provide accurate forecasting and data for accruals
  • Build cost justifications and appropriate AFE’s to ensure timely repairs
  • Evaluate, approve quotes/proposals and invoices within $5,000 approval limit
  • Actively participate with network of retail maintenance professionals to benchmark best practices and to keep up-to-date on technical developments and trends 

 

BASIC QUALIFICATIONS

  • Associate’s Degree, certifications in Project Management or relevant experience
  • 1+ years’ work experience in Store Maintenance
  • Some technical understanding of facilities repairs and maintenance
  • Detailed, organized, and with customer-focused communication skills
  • Excellent sense of urgency and responsiveness to the needs of the stores
  • Ability to multi-task, strong organizational and interpersonal skills
  • Working knowledge of Work Order Management systems and reports
  • PC-based computer skills – MS Excel, Word 

 

PREFERRED QUALIFICATIONS

  • Bachelor’s degree
  • 3+ years’ work experience in Store Maintenance
  • Retail store experience or customer service experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Retail

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