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Manager Customer Analytics

Date:  Sep 17, 2022
Brand:  Luxottica (LoA Corporate)
Location: 

New York, NY, US, 10018

Requisition ID: 706262 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

 

GENERAL FUNCTION 

The Manager of Customer Analytics will oversee Lenscrafters advanced analytics and audience management using consumer data to create actionable consumer insights and effective targeting activities for Luxottica’s Brands.  The Manager accelerates the use of consumer data, identifying business opportunities or trends and supporting business on strategic actions.  

 

MAJOR DUTIES & RESPONSIBILITIES

 

  • Deepens consumer knowledge through advanced analytics.
  • Provides strategic thoughts, using consumer analytics to drive decision-making.
  • Advances the relevancy and effectiveness of CRM contact strategy through segmentation and all the other available drivers.
  • Manages consumer metrics and campaign KPIs 

 

BASIC QUALIFICATIONS

  • BS/BA in statistics, mathematics, economics, or quantitative field
  • 5+ years’ Analytics experience
  • 3+ years’ Supervisory experience leading analysis & reporting activities
  • Experience with targeting tools, SQL (must have) and Business Objects (nice to have)
  • Strong communication skills, with ability to explain data insight or campaign performances to business stakeholders
  • Experience analyzing campaigns to measure effectiveness
  • Ability to probe and diagnose brand issues with an understanding of how to leverage database analyses to provide insights 

 

PREFERRED QUALIFICATIONS

  • Retail background

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Manager, Analytics, Management

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