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Operations Specialist eCommerce)

Date: 
Brand:  Luxottica (LoA Corporate)
Location: 

New York, NY, US, 10018

Requisition ID: 191847 
Position:Full-Time

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

 

GENERAL FUNCTION

The Specialist- Operations contributes to running direct eCommerce in North America, both on direct and 3rd party websites, by overseeing several operational tasks in collaboration with Logistics, Supply Chain and Business departments.  He/she is focused on: day to day operations including order management, process improvement, back order analysis and supply chain projects.

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Ensure adequate order management to maximize revenues and customer satisfaction
  • Optimize day-to-day business functions including WCS and SAP
  • Facilitate the Quality Assurance process
  • Identify actions to improve returns rate and cancellations
  • Identify opportunities to streamline operations and lead process improvement initiatives
  • Act as the logistics liaison, optimizing day-to-day order fulfillment and ensuring timely and efficient order processing
  • Work cooperatively with warehouse teams to coordinate all logistical aspects for special projects
  • Work with optical labs to ensure qualitative and fast delivery of RX jobs for online business
  • Supports various supply chain projects

 

BASIC QUALIFICATIONS

  • 3+ years of Operations and/or experience or related fields
  • Bachelor’s degree
  • Results focused with a proven track record
  • Experience with SAP
  • Experience with basic Office suite (i.e. excel, Powerpoint)
  • Hands on attitude
  • Ability to influence; strong organizational and interpersonal skills.
  • Strong blend of analytical, decision making, and creative problem solving skills
  • Strong communications, presentation, and project management skills
  • Collaborator – ability to work cross-functionally with internal and external partners to define and execute programs and build consensus for best results

 

PREFERRED QUALIFICATIONS

  • Experience working in eCommerce or related field

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Operations Manager, Supply, Logistics, Fulfillment, Operations