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Optical Operations Senior Manager

Date:  Apr 5, 2021
Brand:  Luxottica (LoA Corporate)
Location: 

New York, NY, US, 10018

Requisition ID: 355565 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

Oakley, Inc. is a sport and lifestyle brand, driven to ignite the imagination through the fusion of art and science. Building on its legacy of innovative, market-leading optical technology, the company manufactures and distributes high performance sunglasses, prescription lenses and frames, goggles, apparel, footwear, and accessories.

The essence of the brand is communicated through hundreds of professional and amateur athletes who depend on Oakley products to provide them with the very best while they redefine what is physically possible.

Oakley is part of Luxottica, a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to other global brands like Ray-Ban and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

 

GENERAL FUNCTION

The Senior Manager Operations (Rx Customer Experience, Rx Field Training and Rx Special Projects) is responsible for managing, developing and leading Rx strategies and initiatives focused on improving the customer experience, increasing optical product offerings, and improving optical processes within Oakley Retail stores. This role will also lead Rx field training for the brand and any special optical projects. They will manage cross functional leaders to ensure all initiatives are meeting the brand standards for customer experience and align to the long-term strategy and business goals.

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Provide leadership and drive Rx brand initiatives to ensure the stores are positioned to execute with excellence
  • Primary point of contact for all prescription inquires within Oakley Retail channel; Coaches field leaders, store managers, and opticians on both pre-sales and after-sales matters
  • Translates Global Rx GTM initiatives into channel specific deliverables and executes across the retail field
  • Works with Product Strategy and Visual Execution to ensure that Rx assortment is properly executed in market and develops calendar of key dates for focus
  • Partners with Retail Marketing on all Rx marketing materials and in defining the RX customer journey; approves content to maintain accuracy and clarity to consumer per Rx processes, guidelines, and restrictions
  • Responsible for advanced L&D content and training execution for new Rx product and processes
  • Drives and manages RX insurance integration as Eyemed liason with stores
  • RxO and Optical Manufacturing liason and subject matter expert (SME) for Oakley Retail Stores
  • Develop standard operating policies and procedures for the brand, enabling field associates to serve customers with excellence.
  • Collects and escalates qualitative and quantitative order remake data to Rx QA department to determine how to reduce
  • Establishes best in class behaviors and monitors KPIs to track RX backorders, manufacturing turn times, and order volume
  • Builds RX talent acquisition processes for opticians
  • Lead optical projects with cross-functional teams throughout the organization
  • Lead special projects, as required to optimize efficiency and consistency of in-store execution
  • Build cross functional relationships with corporate and field partners to proactively evolve best practices to attain retail excellence
  • Identify and implement tools and processes that will enable an enhancement to the customer experience
  • Champion the customer throughout the customer lifecycle, balancing customer needs with business requirements and presenting a compelling case for internal change
  • Manages optician onboarding process between RM’s, SM’s, and Store Ops

 

BASIC QUALIFICATIONS

  • 8+ years business experience/retail preferred
  • Bachelor’s Degree or equivalent in related field
  • Knowledge of Optical Manufacturing processes
  • Strong leadership and interpersonal skills
  • Ability to think strategically and creatively
  • Ability to navigate and make decisions without clear direction
  • Excellent communication skills
  • Equally effective in strategy and execution

 

PREFERRED QUALIFICATIONS

  • Licensed Optician/ABO Certification
  • Has been a customer experience champion
  • Successful in Sales/Account Management

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Operations Manager, Merchandising, Marketing Manager, Manager, Operations, Retail, Marketing, Management

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