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Operations, Specialist

Date:  Jun 9, 2021
Brand:  Luxottica (LoA Corporate)

New York, NY, US, 10018

Requisition ID: 380642 
Total Rewards: Benefits/Incentive Information


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.


Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.




Support Optometric Operations in the day to day management of policies and processes related to Luxottica employed, affiliated and sublease Optometrists.



  • Manage and partner with new onboarding doctors to ensure all paperwork is complete, accurate and accounted for including insurance applications, vendor applications, and internal paperwork for either employed or sublease credentialing, etc.
  • Source information from various internal databases to complete as much of the business applications as possible. Identify missing or inaccurate data and research resolution, confirming accuracy directly with the new onboarding doctor.
  • Update all applicable databases with relevant information to Credentialing and Insurance Contracting.
  • Track key dates/ actions in the credentialing process and provide updates on progress to management, recommend solves for any issues
  • To ensure timely completion of the doctor credentialing process with EyeMed, gather individual doctor information and complete all necessary requirements for doctors to be added to all systems including, but not limited to the Electronic Health Records (EHR), Contact Lenses and The Appointment Book (TAB).
  • Communicate with new onboarding doctors on the required updates, processing, filing of paperwork for the ODs to internal and external customers.
  • Assist or advise doctors of the credentialing process as questions arise.
  • Analyze the data gathering process from internal and external sources to make recommendations on improve efficiencies.
  • Document processes and manage a central site to retain all files.
  • Address and resolve questions from doctors regarding administrative or run-the-business topics such as mail, voicemail, supplies, etc.
  • On a weekly basis provide tracking statistics and updates on each individual doctor’s step in the credentialing process and resolve issues and recommend enhancements to the process as deem necessary. 
  • Once doctor accepts the sublease offer, ensure a smooth transition office opening and insurance approvals.  Responsible for ensuring systems & supplies are onsite, operational and accessible to new doctor. 
  • Assist in uncovering and resolving doctor on-boarding issues, recommending program enhancements to better the doctor experience.



  • Bachelor’s Degree or equivalent experience in Healthcare
  • 2+ years of medical insurance experience
  • Strong self-starter able to manage multiple competing priorities and meet deadlines
  • Strong communication skills and customer-service focused
  • Proven track record of successful relationship management
  • Strong Microsoft Office skills
  • Demonstrated problem solving ability
  • Attention to detail is key



  • Prior experience in the Optical environment
  • Prior experience in Healthcare Insurance

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Operations Manager, Optometry, Medical, EMR, Operations, Healthcare

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