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Senior Manager Learning and Development

Date:  Jun 8, 2022
Brand:  Luxottica (LoA Corporate)
Location: 

New York, NY, US, 10018

Requisition ID: 653682 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

 

GENERAL FUNCTION

The Sr. Manager L&D will be a key member of the Essilor-Luxottica Leonardo Team leading the operations and analytics for learning and training efforts.  Leonardo is our learning team and platform at EssilorLuxottica focusing on optics, brand storytelling and retail. Through easy-to-access courses taught by industry experts and available to employees, customers and partners, the platform aims to support the growth of our industry through the development of people.  In the Sr. Manager Training Operations role you will have the challenge and pleasure to be responsible for developing and managing the KPI tracking and training efficacy measurements; as well as collaborate with IT for a seamless user experience. 

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Generate and deliver regular reports on platform adoption for all brands, focusing on specific content areas or groups of leaners
  • Monitor web and app analytics to understand how users are interacting with our tools and contents
  • Understand user and platform data flows and troubleshoot issues with Business Intelligence & IT teams
  • Help define and measure novel KPIs around our e-commerce (sale of learning programs)
  • Conduct analysis on the business impact of learning for our stores and clients
  • Manage ad hoc, time sensitive requests for analysis around specific initiatives
  • Understand all aspects of Jira System (Opening Tickets / Assignments / Profiles / etc.)
  • Collaborates with Sr. Training Managers and Deployment Managers for the assignment of lessons
  • Define goals and KPIs for various business training initiatives to align with the priorities of business partners.
  • Analyze sales and key KPI results for digital, classroom and in-store training
  • Perform analytics to recommend how to optimize the training programs
  • Interpret results and draw key business insights from advanced quantitative analysis 
  • Partner with global analyst to develop standard processes, templates, and best practices to support the NA Training team
  • Liaise and coordinate with data sources (Local Training dept., TM, IT Digital, etc) gaining collaboration and respect
  • Analysis of complex data and analysis from various sources as well as unstructured data
  • Applying data science and advanced analytics to support brand needs, improve associate experience, and develop new training programs
  • Preparation of annual training budgets
  • Analyze budget and make recommendations to reforecast as needed 

 

BASIC QUALIFICATIONS

  • Bachelor’s Degree in Finance, Marketing Analytics, IT or equivalent
  • 8+ years relvant experience
  • Project Management experience
  • Experience with training / digital training and its mechanisms is preferred
  • Experience in specialty retail, eyewear, fashion accessories, or luxury would be an advantage
  • Advanced in Microsoft office (Word, PowerPoint, Access, Excel)
  • Outstanding communication and interpersonal skills and strong team building skills
  • A creative and agile problem-solver
  • Must be self-motivated in learning new concepts and willing to share knowledge and skills with other team members
  • Domestic & International travel up to 25% of time

 

PREFERRED QUALIFICATIONS

  • Experience with Business Objects

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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