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Store Operations Manager

Date:  Apr 6, 2021
Brand:  Luxottica (LoA Corporate)

New York, NY, US, 10018

Requisition ID: 354043 
Store #130043 SGH Store Ops - OH CSC 
Total Rewards: Benefits/Incentive Information


Sunglass Hut is a global leader in the sale of premium sunglasses with over 2000 retail stores across North America. We offer competitive benefits, valuable training, and unlimited growth opportunities.


As part of an eyewear industry leader, Luxottica, Sunglass Hut has an energetic, fashion-forward culture and diverse career paths for all types of talented and driven people.


At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for the top brands, latest trends and exclusive styles of high quality fashion and performance sunglasses.


Native Americans receive preference in accordance with Tribal law.



The New Store Opening Manager manages and coordinates the successful execution of all new store openings, remodels and relocations. Will be a key liaison between the Field Leadership/Store Teams and Shared Services partners to ensure the success of New Store, Relocations and Remodels across the fleet. Will serve as the liaison between the field teams and the Maintenance department to ensure all maintenance needs for the brand are met and addressed. This includes upkeep of the fleet, natural disasters, special projects and other maintenance related work streams.



  • Provides leadership and support to ensure the field is positioned to execute with excellence.
  • Builds and fosters collaborative relationships with all brand team members, field leadership key partners and vendors.
  • Establishes team priorities, schedules, calendars, service level agreements, and follow-up in dynamic and demanding environment.
  • Develops realistic plans, action steps and time tables for projects and assignments.
  • Enhances and sustains Store Opening, Remodel, Relocation and Closing manuals and processes.
  • Oversees all operational aspects of the Store Opening, Remodel, Relocation process from project start to finish.
  • Develops project plans, overall action items and specific deliverables.
  • Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives.
  • Manages post-implementation issues.
  • Escalates issues such as burglaries, natural disasters and other unforeseen issues in a timely fashion to cross functional partners.
  • Partner with the Store Excellence Team to ensure stores have the proper tools and knowledge of tools to aid with upkeep of the store.
  • Work closely with the Fleet team to identify key locations for remodels, maintenance market intensification and relocations.
  • Effectively escalate open tickets in the maintenance portal database to ensure stores’ maintenance needs are met in a timely fashion.
  • Performs other various duties related to retail operations.



  • Bachelor’s degree or equivalent work experience
  • 5+ years increasing responsibility in store operations role(s)
  • 5+ years of corporate retail experience supporting a brand
  • 5+ years of project management experience
  • Highly organized with ability to balance multiple projects simultaneously to meet deadlines in a fast-paced environment
  • Excellent verbal and written communication skills
  • Ability to navigate and make decisions without clear direction
  • Ability to travel up to 50% of time, able and willing to work weekends and extended hours as required
  • Ability to influence/negotiate and hold others accountable
  • Strong interpersonal skills and the ability to work with many levels of management
  • Working knowledge of store operations
  • Understanding of construction timelines and terminologies
  • Knowledge of Windows based applications (Word, Excel, PowerPoint)



  • Experience working in a retail store is a plus
  • Bachelor’s degree in Business Administration
  • Project Management experience within retail, familiar with project management techniques, tools and methodologies
  • Ability to read and understand architectural documents
  • Comprehension of retail industry safety and operational controls
  • Basic Construction knowledge

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Operations Manager, Manager, Operations, Retail, Management

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