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Training Manager (CHANEL)

Brand:  Luxottica Wholesale North America

New York, NY, US, 10018

Requisition ID: 211951 


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.



The Training Manager is responsible for the development and implementation of training plans in line with business objectives and strategies. Partner with functional leadership in to provide training solutions that fit business needs. Proactively gather training effectiveness metrics, analyze data and review, edit and re-design existing curriculum as needed. Share passion for conducting brand trainings; expert in providing education on the brand essence as well as training on brand standards. Ability to create & develop the ultimate luxury learning experience with internal teams & external customers through both in field and group trainings.




  • Responsible for developing training plans that is line with business objectives and strategies
  • Partner with key business stakeholders to understand and develop specific training modules that focuses on the needs of the audience
  • Deliver all internal & external trainings; sales force, ISS team, customers, internal & external managements
  • Coordinate all aspects of training courses and workshops including schedules, logistics and materials
  • Establish partnerships with licensor to ensure the integrity of the brand training content
  • Liaise with Milan corporate team for on-going feedback to improve both collection & official brand par excellence training materials
  • Manage all aspect of analytics regarding the training, ie post training evaluations, participant performance and end of program evaluations

Field Support

  • Coach & Train Independent sales Team
  • Act as a field trainer supporting Sales & ISS teams in the field on the brand knowledge and visual merchandising
  • Build relationship with the field management teams


  • Manage & track budget



  • BA/BS Degree from an accredited institution
  • 5+ years’ experience in Training and/or L&D capacity
  • 30% travel required
  • Experience in managing training programs from development to execution
  • Experience interacting with and influencing managers and business leaders
  • Solid understanding of business performance
  • Understanding of learning design and adult learning methodology
  • Organizational principles & practices
  • Experience as a Training and Quality Assurance Leader with a solid record of building, leading and inspiring teams within a customer service environment
  • Knowledge of MSOffice (Excel, Word, Power Point), Visio, ability to quickly learn new application software skills

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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