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Customer Compliance Analyst

Brand:  Luxottica Wholesale North America

Port Washington, NY, US, 11050

Requisition ID: 110774 


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.



The Analyst Supply Chain -Vendor Compliance assumes responsibility for on-boarding new accounts, analyzing and implementing service changes with active accounts, identifying and resolving service issues and maintaining accurate documentation of existing capabilities and process flows. Maintains involvement with the IT, sales, operations, and warehouse teams to ensure requirements are clear and executed to customer expectations based on vendor guides and agreements.



  • Maintains documentation on current Customer Compliance requirements and capabilities, communicating with internal and external users as required.
  • Review and advice on differences between vendor guides requirements vs internal guides to both internal and external stakeholders.
  • Facilitates the successful on-boarding of new EDI and non-EDI accounts, including:
    • Determines account requirements and potential service gaps by reviewing compliance manuals, EDI maps, routing guides and other media as required.
    • Partners with internal business groups to plan, develop, test implement and document all processes required by the new accounts.
    • Coordinates with internal and external business groups to secure compliance waivers from the accounts as needed while communicating potential risks for non-compliance.
  • Reviews, analyzes and coordinates implementation for service modifications (packing, shipping logistics and data) of current accounts while completing audits to ensure continued compliance.
  • Manages the vendor compliance violations (chargebacks) process and identifies opportunities to improve performance.
  • Research and dispute Chargebacks with customers
  • Report key finding on Chargebacks and operations performance to key stake holders using tools such as power point and EXCEL.
  • Maintains catalogs via OpenText GSX/InterTrade. Understands the catalog structure and compliance requirements as it pertains to Optics, Apparel, Footwear and Accessories product categories.



  • 2+ years’ experience with vendor compliance
  • Bachelor’s degree in Business Administration or relevant field
  • Experience with major retailer compliance requirements, routing guides, and vendor violation processes
  • Basic knowledge of EDI transaction
  • Ability to work both independently and as part of a team with minimal supervision
  • Able to organize and prioritize workload to meet deadlines; demonstrates logical analysis and problem-solving skills
  • Inquisitive and innovative approach to problem solving and capitalizing on opportunities
  • Advanced proficiency in Microsoft Access and Excel (macros, pivots, lookups, etc).
  • Strong written and verbal communication skills
  • Exceptional solution delivery skills, attention to detail, and a proven ability to influence and collaborate across all levels of the organization.
  • Basic knowledge of logistics and transportation
  • Supply chain knowledge a plus
  • SAP knowledge a plus
  • Knowledge of GXS & Intertrade catalogue a plus


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.


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Nearest Major Market: Long Island
Nearest Secondary Market: New York City

Job Segment: Retail Sales, Merchandising, Supply, Logistics, Garment, Retail, Operations, Fashion