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Customer Compliance Analyst

Date:  Aug 26, 2021
Brand:  Luxottica Wholesale North America

Port Washington, NY, US, 11050

Requisition ID: 420355 
Total Rewards: Benefits/Incentive Information


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.



The Analyst Supply Chain (Customer Compliance) assumes responsibility for on-boarding new accounts, analyzing and implementing service changes with active accounts, identifying and resolving service issues and updating/maintaining accurate documentation of existing capabilities and process flows. Manages on-boarding activities between IT, sales, operations, and warehouse teams to ensure requirements are clear and executed to customer expectations based on vendor guides and agreements.



  • Analyze and review documentation on current Customer Compliance requirements and capabilities, communicating with internal and external users as required.
  • Review and advise on differences between vendor guides requirements vs internal guides to both internal and external stakeholders.
  • Owns the successful on-boarding of new EDI and non-EDI accounts, including:
    • Determines account requirements and potential service gaps by reviewing compliance manuals, routing guides, legal contracts, and other media as required.
    • Partners with internal business groups to plan, develop, test implement and document all processes required by the new accounts.
    • Coordinates with internal and external business groups to secure compliance waivers from the accounts as needed while communicating potential risks for non-compliance.
  • Reviews, analyzes and coordinates implementation for service modifications (packing, shipping logistics and data) of current accounts while completing audits to ensure continued compliance.
  • Manages the vendor compliance violations (chargebacks) process and identifies opportunities to improve performance.
  • Work with customers to identify causes of chargeback and partners with customers to develop solutions to prevent future violations.
  • Leads the research and dispute of chargebacks with customers.
  • Report key finding on Chargebacks and operations performance to key stake holders.
  • Leads monthly meeting with IT, sales operations, and warehouses on findings from chargeback research and ensure solutions are in place to improve.
  • Research and provide POD/necessary documents on invoices to the AR teams to collect payments.



  • 2+ years’ experience with vendor compliance
  • Experience with major retailer compliance requirements, routing guides, and vendor violation processes
  • Basic knowledge of EDI transaction
  • Ability to work both independently and as part of a team with minimal supervision
  • Able to organize and prioritize workload to meet deadlines; demonstrates logical analysis and problem solving skills
  • Inquisitive and innovative approach to problem solving and capitalizing on opportunities
  • Advanced proficiency in Microsoft Access and Excel (macros, pivots, lookups, etc).
  • Strong written and verbal communication skills
  • Exceptional solution delivery skills, attention to detail, and a proven ability to influence and collaborate across all levels of the organization.
  • Basic knowledge of logistics and transportation
  • Bachelor’s degree in Business Administration or relevant field



  • Supply chain knowledge a plus
  • SAP knowledge a plus
  • Knowledge of GXS & Intertrade catalogue a plus

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Long Island
Nearest Secondary Market: New York City

Job Segment: Retail Sales, Supply, Logistics, Supply Chain, Retail, Operations

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