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Manager, Vendor Compliance

Date:  Oct 4, 2021
Brand:  Luxottica Wholesale North America

New York, NY, US, 10018

Requisition ID: 480483 
Total Rewards: Benefits/Incentive Information


As the first manufacturer of color-enhancing, all-polarized sunglass lenses, Costa combines superior lens technology with unparalleled fit and durability to help people See What’s Out There.


Costa has made the highest quality, best-performing sunglasses and prescription sunglasses (Rx) for fishing and water enthusiasts since 1983, and now its product portfolio includes optical frames. Costa’s growing cult-brand status ties directly to its mission to provide high-quality products with a focus on sustainability and conservation as the company works hard to protect the waters it calls home. From the use of sustainable materials, its Kick Plastic initiative and strong conservation partnerships, Costa encourages people to help protect our watery world.


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.


In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.


Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.


The Manager, Vendor Compliance takes the lead for on-boarding new accounts, analyzing and implementing service changes with active accounts, identifying and resolving service issues and maintaining accurate documentation of existing capabilities and process flows. Maintains involvement with the IT, sales, operations, and warehouse teams to ensure requirements are clear and executed to customer expectations based on vendor guides and agreements. This role will also lead the team of analysts to ensure customer requirements are up to date, oversee new initiatives, and allocate any adhoc .



  • Streamlines process and documentation on current Customer Compliance requirements and capabilities, communicating with internal and external users as required.
  • Oversee vendor guides and advise IT/DC/Operations teams on requirements and work with respective teams to develop new process & IT developments as needed,
  • Leads and support the teams’ successful on-boarding of new EDI and non-EDI accounts, including:
    • Determines account requirements and potential service gaps by reviewing compliance manuals, EDI maps, routing guides and other media as required.
    • Partners with internal business groups to plan, develop, test implement and document all processes required by the new accounts.
    • Coordinates with internal and external business groups to secure compliance waivers from the accounts as needed while communicating potential risks for non-compliance.
  • Assess, analyze and coordinates implementation for service modifications (packing, shipping logistics and data) of current accounts while completing audits to ensure continued compliance.
  • Manages the vendor compliance violations (chargebacks) process and identifies opportunities to improve performance.
  • Research and dispute Chargebacks with customers and escalate as needed
  • Report key finding on Chargebacks and operations performance to key stake holders using tools such as power point and EXCEL.
  • Present key findings and trends to management on chargeback and operational issues.
  • Lead on the vendor compliance side for annual project that collaborates with DC, Logistics and customer requirements management



  • 5+ years’ experience with vendor compliance
  • Experience with major retailer compliance requirements, routing guides, and vendor violation processes
  • Basic knowledge of EDI transaction
  • Ability to work both independently and as part of a team with minimal supervision
  • Able to organize and prioritize workload to meet deadlines; demonstrates logical analysis and problem solving skills
  • Inquisitive and innovative approach to problem solving and capitalizing on opportunities
  • Advanced proficiency in Microsoft Access and Excel (macros, pivots, lookups, etc).
  • Strong written and verbal communication skills
  • Exceptional solution delivery skills, attention to detail, and a proven ability to influence and collaborate across all levels of the organization.
  • Basic knowledge of logistics and transportation



  • Bachelor’s degree in Business Administration or relevant field
  • Supply chain knowledge a plus
  • SAP knowledge a plus

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Manager, Supply Chain Manager, Supply, Logistics, Supply Chain, Management, Operations

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