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Sales Operations Specialist

Date:  Aug 31, 2021
Brand:  Luxottica Wholesale North America

Port Washington, NY, US, 11050

Requisition ID: 462487 
Total Rewards: Benefits/Incentive Information


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.



The Sales Operation Specialist supports designated account managers in driving sales through flawless execution of Order to Delivery process, assortment and order management as well as participating in key customer meetings. In delivering on the above the Sales Operations Specialist will manage external communication with client and internal communication with internal parties namely Customer Service, Logistics, Planning, Credit, IT, Marketing and Product.


  • Supports account managers in the achievement of annual invoiced sales performances to drive sales for designated accounts.
  • Tracks and maximizes Order to Delivery key performance indicators and establishes ad-hoc dashboards to share with internal stakeholders.
  • Coordinates and perform tasks related to order management, ensuring quick turnaround including but not limited to writing and submitting orders, monitoring order allocation and fill rates, updating assortment manager tool, etc.
  • Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
  • Develops strong relationships externally with the assigned customers, with a focus on providing excellent service and diffuse the Luxottica Best practice.
  • Acts as the project manager on NPI activities as bridge between sales, product, marketing and supply chain.
  • Tracks past and future orders, updates the account managers, customers and business planners. Identifies opportunities and makes recommendations.
  • Attends and assists at customer meetings at Luxottica, VEE/VEW and client headquarters, etc.
  • Conducts and provides analysis of key performance indicators (KPIs) in relation to the order portfolio of the company (locally in Atlanta and overseas) across the different customers to identify opportunities.
  • Provides timely and clear communication to customers’ inquiries via email and/or phone.
  • Works with showroom sample coordinators to maximize customer buying opportunities.
  • Conduct online trainings for customers on b2b.


  • Bachelor’s degree in Business Administration or related field
  • 3+ years’ of experience in s ales, or sales support role, with experience interfacing directly with customers
  • Knowledge of the US retail climate, particularly the eyewear industry
  • Strong customer focus
  • Organized and analytical
  • Excellent communication skills, both verbal and written
  • Ability to work efficiently in a fast paced environment
  • Strong PC skills, including Excel, Word and PowerPoint
  • Strong time management skills
  • Ability to work independently
  • Attention to detail and accuracy
  • Innovative thinking
  • Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
  • Places a high priority on responsiveness


  • Past experience with retail or buying
  • SAP knowledge preferred
  • Supply knowledge and EDI is a plus
  • GXS Catalogue knowledge a plus
  • Microsoft Access experience a plus

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Long Island
Nearest Secondary Market: New York City

Job Segment: Operations Manager, Supply, Logistics, Product Marketing, Operations, Marketing

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