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Technical Sales Support Specialist

Date:  Aug 2, 2022
Brand:  Luxottica Wholesale North America
Location: 

Port Washington, NY, US, 11050

Requisition ID: 719741 
Position:Full-Time
Total Rewards: Benefits/Incentive Information

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.

 

GENERAL FUNCTION

The Technical Sales Support Specialist, Supports and is responsible for providing technical assistance to our field based sales team and internal users of Luxottica’s sales and mobile systems.  The successful candidate takes ownership of assessing, researching and resolving technical support problems and provides overall support for the company’s sales and mobile information systems. He or she will work on all corporate mobile device deployment tasks and provide remote support to our Sales Force. 

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Responsible for supporting all software applications and IT hardware used by the field sales and customer service teams including SAP ECC, SAP CRM, SAP Mobility, and mobile device management.
  • Responsible for the management, set up and installation of mobile devices and software for new users including asset management, assigning application access, ensuring that appropriate security and system configurations are compliant with company standards
  • Responsible for balancing and prioritizing support requests in line with business priorities.
  • Respond to support requests and communicate with end users throughout the support lifecycle via Luxottica HDA ticketing system
  • Troubleshoots application performance issues, potential data issues with SAP Middleware, patches and new applications and equipment
  • Supports SAP CRM and SAP DLP setup and troubleshooting as it relates to Luxottica Sales Force Application. Will identify potential gaps in data and provide updates to the business on system outages and issues.
  • Support Sales Tools at Luxottica offsite Sales Events, Roadshows, and Digital Market Weeks
  • Rotational after hours support of Sales and Corporate users during nights/weekends/holidays 

 

BASIC QUALIFICATIONS

  • Knowledge of systems and hardware, database software applications and networking systems and procedures including knowledge of mobile device support (iPhone, iPad), Mobile Applications and Mobile Device Management, iOS and Mac OSX
  • Experience supporting a remote sales force
  • Desktop Support, Hardware/Software, Active Directory and O365 Admin
  • Must have strong, organizational, and time management skills, works effectively as part of a team and subscribes to a “Team First” approach
  • Able to multi-task with strong communication skills (both verbal and written) as well as good interpersonal skills
  • Minimum 5 years’ experience in an IT Organization supporting Digital Applications and a field-based sales force via telephone, face to face and remote desktop/management tools.
  • Bachelor’s degree in computer science/technical discipline preferred; computer systems or A+ certifications are a plus or equivalent combination of education and experience.

 

PREFERRED QUALIFICATIONS

  • Practical Knowledge of Mobile Device Management Software

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Long Island
Nearest Secondary Market: New York City

Job Segment: Retail Sales, Retail

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