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Wholesale - EDI Specialist- Sales Operations (Modern)

Date:  May 13, 2022
Brand:  Luxottica Wholesale North America

Port Washington, NY, US, 11050

Requisition ID: 658104 
Total Rewards: Benefits/Incentive Information


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Luxottica’s Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.



The Sales Operations EDI Specialist supports designated Account Managers in driving sales through flawless execution of order to delivery process, assortment and order management as well as participating in key customer meetings.  In delivering on the above the Sales Operations EDI Specialist manages external communication with client and internal communication with internal parties namely Customer Service, Logistics, Compliance, Planning, Credit, IT, Marketing and Product.



  • Manage the complete sales order lifecycle from order inception, entry and all the way to invoice creation.
  • Manage EDI process from onboarding, testing, and initial transmission and complete through shipping activities, input manual orders, availability checks, credit checks and coordinating until invoicing.
  • Manage the release of orders to the distribution centers to ensure a timely delivery.
  • Supporting and coordinating all necessary documentation for Account managers and customers.
  • Resolve incoming inquiries and record customer complaints
  • Follow up with multiple distribution centers regarding orders, deliveries, and stock checks.
  • Ensure efficient and correct flow of information between supply chain, sales and customers.
  • Develop strong relationships with cross functional departments that support the order flow and allocation process.
  • Collaborates with sales leaders to monitor and improve key performance indicators related to service levels and shipping efficiencies.
  • Tracks and maximizes order to delivery key performance indicators and establishes ad hoc dashboards to share with internal stakeholders (Supply Chain, Business Planning, Finance, Distribution centers).
  • Coordinates and performs tasks related to order management ensuring quick turnaround – including but not limited to writing and submitting orders, monitoring order allocation and fill rates, updating customer profiles and assortments.
  • Ensures best service level from receipt of orders for processing, allocation, to trouble shooting needed after receipt of deliveries to customers.
  • Acts as the project manager on NPI activities as bridge between Sales – Product/Marketing and Supply Chain.
  • Tracks past and future orders, updates all Account Managers, Customers and Business Planners, identifies opportunities and makes recommendations.
  • Attends and assists at customer meetings, VEE/VEW, new product showings and client headquarters, etc.
  • Team management – Help with onboarding and training for new coordinators to perform the daily functions needed to support the business.



  • Bachelor’s degree in Supply Chain or related field
  • 2+ years of experience in sales, or sales support role, with experience interfacing directly with customers
  • Data specialist: Analysis (Access, excel, BO), summarizing (pivot tables, charts, slides and written explanation)
  • Strong analytical skills and discernment. Ability to analyze, set priorities, and tackle sophisticated business problems
  • Ability to work independently and efficiently in a fast-paced environment while dealing with ambiguity
  • Strong time management and organizational skills 



  • 3+ years of experience with Sales operations or planning
  • SAP Sales and Distribution knowledge
  • Supply knowledge and EDI
  • Excellent communication skills verbal and written

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Long Island
Nearest Secondary Market: New York City

Job Segment: Operations Manager, Supply, Logistics, Product Marketing, Operations, Marketing

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