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Pearle Vision - Licensed Assistant Manager

Date: Apr 12, 2019

Location: Calgary, AB, CA, T2H 0K9

Company: Luxottica Group

Requisition ID: 96871 
Store #005859 Pearle Vision 
Position:Full-Time

 

Don't take the care of your eyes for granted, trust them to the people who have been caring for eyes since 1961 – Pearle Vision. At every neighborhood Pearle Vision, we believe that from the exam room to the retail floor you deserve genuine EyeCare.


Pearle Vision is also part of an eyewear industry leader, Luxottica. We're experts who know every appointment begins and ends with trust. And every pair of glasses acts as a symbol of our commitment to you, your family, and to our community.

Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, wide-eyed & people focused looking for exciting opportunities in eye care or retail.

 

GENERAL FUNCTION

The Licensed Assistant Manager drives profitable sales growth.  This is accomplished through development of a positive and productive retail-selling environment that ensures excellent customer service, customer retention, as well as outstanding associate/doctor satisfaction and retention.

 

MAJOR DUTIES & RESPONSIBILITIES

  • Drives profitable store sales by fostering a retail selling culture through NECE.
  • Attains plan sales goal, comp store sales growth & store goal.
  • Increases customer transactions by overseeing and coaching retail staff.
  • Manages payroll cost effectively, in accordance with Company standards.
  • Manages gross margin, in accordance with Company standards.
  • Conducts measurements of bridge and eyesize, temple length, vertex distance, pupilary distance and optical centers using appropriate tools.
  • Coaches, develops, and motivates staff and ensures timelines of training are adhered to.
  • Oversees sales floor and monitors NECE skills of retail staff.
  • Facilitates discussions of accountability with retail staff with result to their performance.
  • Partners with Store Manager on direction of business and communicates opportunity areas.
  • Develops professional business relationships with Doctors.
  • Performs quality exams as indicated by exceptional customer satisfaction (as measured by NPS) including: number of repeat customers/customer retention and coverage/quality of hours.
  • Implements retail-selling initiatives to increase number or exams and conversion of exams to sales.
  • Recruits, trains, develops, motivates and retains associates, as measured by:
    • Active and targeted networking, interview and select for hire candidates who demonstrate excellent customer service behaviors.
    • Encouraging high productivity (sales/hour, transaction).
    • Employee satisfaction through two-way communication.
    • Bench strength (reflected by development, utilization and accuracy of manpower planning process, proactive recruiting and productive turnover.
  • Ensures each store is effectively merchandised and presented according to standards.
  • Executes planogram and visual appearance inside and outside of store (i.e. signage).
  • Maintenans overall standards (i.e. cleanliness, housekeeping).
  • Ensures Associates exhibit professional presentation (i.e. attire) in accordance Brand standards.
  • Executes local and national marketing programs and initiatives.
  • Executes Brand standards for signage and promotions.

 

BASIC QUALIFICATIONS

  • High school diploma OR comparable experience typically achieved with 2+ years as an Optical Associate
  • Proper licensure
  • Proven track record of sales growth through sales skills and accountability for sales results
  • Proven experience and results with a retail or customer service establishment
  • Ability to facilitate, train (through practice and role-play), coach and develop excellent, results-oriented, customer-oriented, retail/sales-oriented associates/teams
  • Ability to recruit and select associates/teams
  • Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
  • Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships
  • Success in store merchandising and attention to detail
  • Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up

 

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

 

Retail Management  


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