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Corporate - Business Data Analyst (Call Center)

Date: Feb 17, 2019

Location: Mason, OH, US, 45040

Company: Luxottica Group

Requisition ID: 86168 


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.



The Analyst, Business Data conducts detailed analyses of Luxottica’s North America Contact Center (NACC) operations performance using varied sources of data. The Analyst, Business Data will have working knowledge and understanding of all NACC KPI’s and targets and will use their analytical skills to partner with leadership to provide insight into key trends in performance, demand drivers, cost and opportunities. 



  • In partnership with the Manager/Sr. Manager, evaluate and support the implementation of analytical solutions that will lead to high quality, accurate data and trending
  • Able to deliver analytical reporting using varied sources of data, including but not limited to, workforce management, quality, custom channel applications, and CTI/CRM/IVR solutions for all channels
  • Analyze complex data, identify anomalies, and provide useable insight to business intelligence leaders
  • Provide ongoing analysis of existing reporting structure and make efforts to provide recommended enhanced solutions in an effort to drive reporting efficiency
  • Ensure accurate documentation for data elements, reports, and processes
  • Develops understanding of underlying data, data structures, and business uses of data
  • Follows processes and protocols for ensuring the quality of reporting outcomes and analyses; identifies ways to ensure data integrity and validates reporting results to deliver a high degree of confidence in the final outcome
  • Maintain comprehensive inventory of all reports and associated data sources
  • Maintain and publish standard reports for executive operations
  • Maintain databases and develop weekly / monthly metrics reports
  • Perform ad hoc analyses as needed, support UAT and special projects as assigned



  • Bachelor’s degree in analytics, mathematics or related field
  • 1+ years of relevant experience in business, statistical or data analysis
  • Ability to assimilate facts/data from various sources & develop analyses that provide key business insight
  • Ability to identify obstacles & develop solutions
  • Strong organizational and time management
  • Proficiency with Excel (pivot tables, v look ups, etc.)
  • Effective communicator – written and verbal



  • Experience with Interactions Optimizer and Business Objects
  • Experience working with contact center metrics


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.


Call Center & Customer Service  

Nearest Major Market: Cincinnati