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Payments Coordinator

Date: Nov 14, 2018

Location: Mason, OH, US, 45040

Company: Luxottica Group

Requisition ID: 81546 


There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.


Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical.


If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.


The Coordinator- Claims (Payments) will complete payment analytical functions to resolve payment transactions. This role will also audit payments, liaise with payment vendors, and ensure all payments are processed in a timely and satisfactory manner. This role will act as a liaison to Claims Supervisors, Call Center Supervisors and other internal customers to resolve claim payments issues.



  • Execute and validate the integrity of payment data in the EyeMed payments system.
  • Liaise with vendors to ensure proper controls are being met in the fulfillment of EyeMed payments.
  • Liaise Work with vendors to create and maintain EOBs and ensure proper controls are being met in the fulfillment of RAs and EOBs.
  • Assist in driving payment issue resolution and working with internal customers, vendors, and IT to identify concerns, create plans to solve, and ensure the team is meeting the needs of our constituents (plans, members and providers).
  • Identify and communicate payments trends, issue status and issue resolution with the goal of improving the effectiveness of the department to the Payments Supervisor.
  • Establish and maintain customer service vision for the payments team by driving systems and process improvements as needed.
  • Maintains effective, on-going communication with key customer interfaces with key internal and external constituents.



  • High school diploma
  • 3+ year of experience in data processing
  • Knowledge of PCs and spreadsheet applications
  • Knowledge of mid-range computer applications and query reporting
  • Ability to effectively communicate both verbally and in writing



  • Bachelor’s degree
  • 2 years of process management
  • Working knowledge of Facets, SAP, Business Objects
  • Highly effective oral and written communication skills


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.



Nearest Major Market: Cincinnati