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Customer Service Representative - Eyemed

Date: Jan 4, 2019

Location: Mason, OH, US, 45040

Company: Luxottica Group

Requisition ID: 89883 


There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.


Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical.


If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.


The Customer Service Representative provides exceptional customer service and support to EyeMed Members, Providers, Business Administrators and Store Divisions (LensCrafters; Pearle; etc.).


  • Provides member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers.
  • Assists EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries and claims details.
  • Interfaces with providers to verify member eligibility and authorize services.
  • Reviews claims details, researches payment issue and investigates provider network details.
  • Uses system tools as appropriate to escalate issues between the various functional areas within EyeMed.
  • Meets Customer Care Center productivity and quality goals.


  • High school diploma
  • 1+ year(s) experience in customer service environment
  • Excellent verbal and written communication skills


  • College Degree
  • Call Center experience
  • 1+ year(s) experience in a professional business environment
  • Knowledge of vision benefits and/or insurance industry
  • Excellent telephone skills
  • Excellent active listening and comprehension skills
  • Ability to demonstrate empathy to the caller’s situation
  • Ability to provide exceptional customer service
  • Ability to exhibit resourcefulness in resolving problem situations
  • Ability to manage time and multiple tasks effectively


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Call Center & Customer Service  


Nearest Major Market: Cincinnati