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Director Workforce Management

Brand:  Luxottica (LoA Corporate)

Mason, OH, US, 45040

Requisition ID: 152402 
Store #130103 LC Field Finance - OH CSC 


At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 35 years.

With a career at LensCrafters, you’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.



To support the business and indirectly impact sales of the Brand, this position drives the strategic development, delivery and evaluation of Workforce Management methodologies necessary to maintain approved performance standards including assignment of staff as needed throughout the workday. Workforce Management activities are performed to maximize efficiency while delivering amazing customer experiences. Provides thought leadership to implement a long-term site-based or centralized workforce department, ensuring resources are aligned to meet business needs. Partners with key executives and field leadership to drive performance and support business objectives.



  • Provides strategic, innovative leadership in the design, implementation and continuous improvement in the areas of workforce planning.
  • Responsible for alignment with brand strategic initiatives and facilitates the preparation of short- and long-term plans in support of the brand mission and vision.
  • Direct, plan, control, and coordinate the workforce activities for the LensCrafters Labor Team responsible for forecasting, labor planning and scheduling.
  • Responsible for all Workforce operations and budget supporting LensCrafters stores.
  • Partner with HR and Operations teams to drive workforce improvement initiatives, predict resource trends ensuring consistent customer experience while reaching KPIs.
  • Oversee the development of processes related to forecasting/staffing and capacity analysis within Company policies and guidelines.
  • Manage outside vendor relationships; including the negotiation of contracts.
  • Responsible for the management and enhancement of Kronos relationships and functionality.
  • Oversee the development of key Forecast and Labor metrics; ensure accurate and meaningful data is reported to leadership on a weekly, monthly, quarterly and annual basis.
  • Direct the labor team on the extraction of meaningful data and presenting the information in a manner that provides the opportunity for both pro-active and re-active response.
  • Use data and key performance indicators to identify trends and recommend action plans as necessary
  • Serve as PMO for Labor Team to ensure projects are managed with discipline ensuring execution of Brand Labor strategy.
  • Support budget management, planning and expenditure control for Human Capital Data & Strategy budget.
  • Utilize current workforce industry trends to evaluate viability of new and existing programs and determine best practices and benchmarks.
  • Provide leadership, direction and guidance to the LensCrafters Labor Team
  • Responsible for effectively leading the team in a professional manner while upholding the company culture. This includes providing training, skill development opportunities and regular feedback.



  • 10+ years’ experience in labor, finance/technology roles including systems analysis, software development, implementation and technical project management
  • 5+ years leading large scale projects
  • Experience with other workforce management solutions including payroll, equity and time
  • Bachelor’s degree in Finance/Business Administration or related discipline



  • Experience in Kronos WFM software
  • Experience in Retail Service Industry

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Cincinnati

Job Segment: Manager, Retail Sales, Management, Retail