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Director Store Operations (Projects and Communications)

Date: Jun 7, 2019

Location: Mason, OH, US, 45040

Company: Luxottica Group

Requisition ID: 99368 


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for the top brands, latest trends and exclusive styles of high quality fashion and performance sunglasses.



The Director of Operations & Communication has leadership responsibility for corporate initiatives, strategic sales initiatives and key project leadership – leading coordination of these activities and ensuring strong execution in stores to drive company results. The role sets the vision and manages all communications to the Field. It keeps abreast of the competitive marketplace and customer feedback, drives activities to improve results in store and is responsible for developing a team of direct reports. 



Strategic Leadership: 

  • Define, coordinate and lead implementation of strategic decisions with executive team by benchmarking, evaluating, testing and recommending best practices that align with corporate business building strategies.
  • Develop Corporate Communication strategy to Field – including materials, cadence, timing, tone of voice, etc.
  • Benchmark with retail, non- retail establishments while incorporating customer input/feedback and apply learning’s to drive results/initiatives in store.
  • Develop the strategic direction for improvement to store services to increase service, customer loyalty and profits to the stores. 

Retail Best Practice Leadership:

  • Lead the development and delivery of key corporate initiatives
  • Lead and effectively work development projects with cross-functional team throughout the organization
  • Lead teams to overcome obstacles through flexibility in leadership style, effective negotiation and quick and clear decision making. 
  • Stay abreast of existing capabilities through regular store visits, field communication, focus groups and operational analysis.  

Project Creation and Management:

  • Lead and deliver project work plans that include deliverable time lines, identify needed resources and provide accurate estimate costs. 
  • Apply knowledge and experience to evaluate alternative solutions to drive positive project outcomes.
  • Oversee direction and ensure execution of plan.

Coach and Develop Store Operations Support Team:

  • Identify strengths and development needs within the Operations team. 
  • Create action steps to ensure ongoing team development. 
  • Partner with team to set challenging goals for personal and team performance. Recognize and celebrate quality achievements.



  • Bachelor’s degree or equivalent experience
  • 10 years supervisory and leadership experience in multi-unit retail environment
  • Strong leadership skills
  • Visionary/Strategic minded
  • Strong oral and written communication skills
  • Strong working knowledge of retail environment
  • Critical thinking/Analytical skills
  • Ability to influence/negotiate
  • Ability to balance multiple projects simultaneously




Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.



Operations Other 

Nearest Major Market: Cincinnati

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