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Manager- Store Operations

Date: Jun 18, 2019

Location: Mason, OH, US, 45040

Company: Luxottica Group

Requisition ID: 103198 


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for the top brands, latest trends and exclusive styles of high quality fashion and performance sunglasses.




The Store Operations Manager will be responsible for leading process improvement and operational efficiency for Sunglass Hut North America Retail Stores with primary responsibilities as follows:

  • Develop and optimize processes for New Store, Relocation, and Remodel (NRR) activities, work with urgency and commitment to execute flawlessly for Field.
  • Build cross-functional relationships with corporate, field, and vendor partners to proactively evolve processes and prevent reoccurring opportunities in execution.
  • Manage and lead maintenance related initiatives to maximize efficiency, increase profits, and drive consistency of store environment to achieve business goals and objectives.
  • Develop insights and bring forward opportunities to improve the in-store customer experience



  • Innovate and execute approved strategies, ensuring appropriate initiative prioritization for NRR projects
  • Monitor service levels by all partners to ensure NRR processes adhered to by all involved parties to deliver flawless Stores
  • Ensure Field Leadership/Store Teams are adequately prepared to fulfill all duties of their role in the NRR process
  • Establish processes and tools to efficiently analyze overall effectiveness of current processes, and track feedback from the Field to generate improvements in future projects and initiatives
  • Escalate all concerns to appropriate cross-functional partners as issues surface in NRR process, and establish high level of accountability by each owner for timely resolution
  • Manage responsibilities in maintaining store database changes surrounding NRR activity and providing data/pictures to corporate partners
  • Lead cross-functional teams to effectively manage special projects to ensure best-in-class operational execution, reduce expenses, and drive results
  • Partner with Store Communications and Operations team to prioritize key dates and deliverables on projects that impact in-store execution
  • Partner with Maintenance team to ensure all requests are completed appropriately to maintain the Store fleet, with accountability to the fiscal budget
  • Track maintenance work order status against key milestones and recommend process changes to improve service levels
  • Be an advocate for the Field Leadership/Store Teams, with an unequivocal filter of what is Simple and Fast when developing company-wide process improvements


    • Bachelor’s degree or equivalent work experience
    • 5+ years increasing responsibility in store operations role(s)
    • 5+ years of corporate retail experience supporting a brand
    • 5+ years of project management experience
    • Highly organized with ability to balance multiple projects simultaneously to meet deadlines in a fast paced environment
    • Able to work in ambiguity using sound judgment and critical thinking/strategic skills to provide innovative solutions
    • Ability to influence/negotiate and hold others accountable
    • Change agent/highly adaptable
    • Passion for consistent and disciplined execution with the high attention to detail
    • Superior verbal and written communication skills
    • Interpersonal skills including team building and management skills
    • Working knowledge of store operations, POS systems and Associates
    • Strong computer skills – Word, Excel, Access and PowerPoint


    • Experience working in a retail store is a plus
    • Construction industry knowledge


    Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.



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    Nearest Major Market: Cincinnati

    Job Segment: Operations Manager, Manager, Business Process, Operations, Retail, Management