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Retail Store Systems Senior Manager

Date: May 18, 2019

Location: Mason, OH, US, 45040

Company: Luxottica Group

Requisition ID: 94842 
Store #130035 LC Optometric Relat 


At LensCrafters, we love eyes and we care about the people behind them.

LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.

With a career at LensCrafters, you’ll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you’ll be helping people look and see their best.



The Sr. Store Systems Manager connects the customer and associate experience with operationalizing and standardizing new and existing Retail, OD and EyeMed store tools and systems to drive operational excellence, results and efficiency. This includes current and existing tools and systems as well as pro-actively working towards future development and needs.


  • Serves as a brand SME and cross functional partner for all Retail, OD and EyeMed store tools and systems including prioritization of business and functional requirements, issue prioritization and resolution, user acceptance testing and operational readiness. Tools and Systems include but are not limited to the following; Ciao Customer Order and Tendering, MIM, EyeMed, Tab, Clarifye and Facets.
  • Partners with IT to develop the business and functional requirements impacting the associate and/or the customer transaction across store systems.
  • Establishes processes and tools for support, sustainment and release management of new or existing chain wide store tools and systems to enable our associates to deliver amazing customer experiences.
  • Proactively partners with IT & cross functional teams to review store tools & system SLAs, usage, performance and feedback to drive strategy for future enhancements.
  • Drives field usability, adoption and performance based on CSC and field recommendation.
  • Tracks project status against key milestones and evaluates ability to achieve timeline.
  • Tracks issues and maintains ongoing log.
  • Leads and participates in brand user acceptance testing.
  • Participates in issue resolution meetings between user group and technical team.
  • Provides communication content for all projects and initiatives to the Communication Team.
  • Participates in on call rotation.
  • Tracks incidents and responds to the field per SLAs.
  • Engages the field and elicits feedback to provide input and ask questions.
  • Represents the voice of the field by developing a working knowledge of store level execution and system pain points to deliver and connect to our patients and customers.
    • Quarterly visits to field/stores
    • In store support of major national releases and proof of concepts launches
    • Elicit Field feedback
  • Maintains collaborative and effective working relationships with Brand partners and CSC Departments.
  • Takes steps to appraise personal performance and pursue continuous learning.
  • Works autonomously; demonstrates initiative and sense of urgency.


  • Bachelor’s Degree
  • 5+ years project management experience or equivalent
  • 5+ years in highly technical discipline and/or specialty retail
  • Strong project management skills
  • Strong leadership skills
  • Strong analytical skills
  • Strong critical thinking skills
  • Excellent communications skills, both written and verbal
  • Ability to balance multiple projects simultaneously
  • Ability to exercise sound judgement
  • Ability to keep sensitive business/personnel information confidential
  • Ability to maintain an enthusiastic attitude
  • Work ethic – flexibility in hours worked (i.e. may need to arrive early or stay late)
  • Proficiency of Windows software (Microsoft Word, PowerPoint, Excel, Outlook)

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.


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