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Senior AR Analyst

Brand:  EyeMed Vision Care

Mason, OH, US, 45040

Requisition ID: 129633 


There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.


Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical.


If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.


The Collections Sr. Analyst leads the collections functions within accounts receivable for activities related to EyeMed Managed Care for high risk, complex clients; the completion of complicated analysis & executive-level reporting including the Bad Debt Reserve, AR schedules and DSO; and to provide guidance and direction for proper cash application. Supports the Account Managers for high risk, complex clients (including large-size direct clients and mid to large reseller clients).


  • Manages and prioritizes the Collection Process for High risk customers
  • Interfaces daily with internal and external clients (via phone, email, etc.) to research and resolve/escalate issues accurately and in a timely manner. Ensures upward and downward communication to keep management and associates informed
  • Recognizes financial opportunities and exposures and escalates appropriately by explaining the underlying issues and proposed solutions
  • Runs reports and analyze complicated data to identify trends, make forecasts and provide recommendations/solutions that facilitate collections of outstanding balances
  • Analyzes open receivable trends, including payment frequency and root cause analysis (i.e. denials, over/short payments, membership, etc.)
  • Works and collaborates with client's HR representatives, benefit coordinators, billing representatives, account managers, operations and management to thoroughly understand issues that arise with high risk, complex clients in an effort to resolve risk and minimize exposure
  • Ensures accurate financial records of client’s accounts. Provides reporting to account managers, clients, their broker, TPA and/or auditors upon request
  • Assists with and/or complete department reports whose audience includes executive management. Reports include: KPIs, write-offs, bad debt schedule, AR schedules/reporting, DSO, etc
  • Provides subject matter expertise for accounts receivable related matters on projects and in support of other departments including Finance, Accounting, Account Management, Sales and Operations
  • Identifies and recommends system/process modifications necessary to improve efficiency and effectiveness
  • Ensures accuracy of cash application by internal teams, minimizes the amount of unapplied cash and assists internal teams with cash application research and back-up
  • Maintains proper controls and work with internal and external auditors as needed
  • Provides leadership to team members in manager’s absence


  • High School diploma or equivalent
  • 6 years’ experience in collections or related field
  • Strong customer service and communication skills
  • SAP knowledge and experience
  • Advanced Microsoft Word and Excel skills
  • Solid organizational and multi-tasking skills
  • Understands and adheres to a high level of confidentiality & integrity


  • College degree
  • Knowledge of vision and /or insurance benefits
  • Understands third party benefits and administration
  • Knowledgeable in continuous improvement methods
  • Knowledge and experience in AS400
  • Ability to learn new systems, quickly grasp and retain information & concepts
  • Demonstrates the ability to successfully accomplish business goals in a team environment
  • Time management skills
  • Constructively challenges the process and takes the initiative to solve problems/pursue business opportunities

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Nearest Major Market: Cincinnati