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Sr Business Systems Analyst Enterprise Applications

Date: Nov 29, 2018

Location: Mason, OH, US, 45040

Company: Luxottica Group

Requisition ID: 88026 


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.



The Business Analyst is on the team for the management and oversight of the master data maintenance activities pertaining to the Enterprise Resource Planning (ERP) applications (SAP) for Luxottica Retail. This team is part of the ERP application support team which will provide exposure and future opportunities for growth.  This position would interface with Business Stakeholders, IT Functional & Development teams, and Boundary System teams to ensure that business requirements are met through proper system configuration.



  • Partner with the lead MDM Analyst to ensure all master data maintenance activities are effectively and efficiently completed
  • Interact with business process owners to ensure data maintenance is supported in a timely manner, as well as, provide additional support and solutions to expedite business needs
  • Ensure incidents are reviewed, drive resolution and results are communicated
  • Liaison with the China Offshore MDM Team on assignment thru completion and report accuracy rate of work orders
  • Train China Offshore Team on future changes to the master data maintenance procedures.
  • Ensure documentation and forms are kept up-to-date and comply with Polices and Sox Compliance
  • Participate in future SAP implementations to ensure a smooth transition of new entities on the retail support systems
  • Produce monthly associate error tracking and SLA reporting to be completed by the end of WK1 of the following month
  • Ensure accuracy and completeness of WOs before approval
  • Run daily BO reports for WO status, as well as, manage daily workflow - assign, validate and close
  • Analyze problems, answer questions and provide training on the SAP application and business processes, as well as, provide regular updates to customers on open support issues
  • Communicates by phone and face-to-face with customers collecting requirements and implementation details, implementing solutions, and providing technical support;
  • Analysis and problems solving with clear and practical understanding. Integrations of technical services which support applications and users in the organization.
  • Provides user training
  • Troubleshooting and problem resolution



  • Minimum 4 years Information Systems/Business-related experience
  • 3+ years of problem solving, root cause analysis and troubleshooting experience in SAP or any other IT application area.
  • 3+ years Hands on functional experience with master data maintenance
  • Bachelor’s degree in related technical or business field required
  • Fluent with business level English both orally and written
  • Able to travel internationally as required



  • Integration knowledge/experience with other SAP Modules.
  • Managing a vendor or Offshore support model
  • Project Management fundamentals
  • Background working in retail business or ability to learn business/retail concepts


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.


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