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Sr Manager Eyecare Operations

Date: Jul 8, 2019

Location: Mason, OH, US, 45040

Company: Luxottica Group

Requisition ID: 99706 


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear.  Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.

In North America, our wholesale business is the home to global brands; Ray-ban, and many of the top fashion house brands.  Our leading retail brands include; Lenscrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.



The EyeCare team is a centralized Center of Excellence supporting our doctors across all retail brands. The Senior Manager Operations has responsibility for a number of support initiatives within the Eye Care team. Lead and develop initiatives which deliver more effective support for our doctors in partnership with our Senior EyeCare Directors. This includes support in regards to technology, insurance, telecommunications, Internet as well as supporting any other challenges or issues. Lead through and provide proper timely resolution to ad hoc issues that have been escalated. Develop processes that create improved efficiencies.



  • Gather, analyze, evaluate data and identify opportunities for operational improvement and drive to resolution on multiple aspects within the business
  • Participate in development of business cases and scenario analyses to provide recommendations for new business models/offerings
  • Evaluate Employee Health Record (EHR) vendors and systems, identifying pros and cons, to best educate doctors on options they may choose from
  • Share innovation ideas with doctors
  • Under direction of clinical director partner with brands to share knowledge to determine systems/process for employed stores and test stores
  • Take a strategic approach to ensure doctors are equipped to be successful in their business and adhere to clinical standards
  • Identify and implement new processes to improve efficiencies in clinical protocols
  • Develop deep expertise in billing insurance (both medical and managed care) and lead scale up of programs that support that work



  • Bachelor’s degree in business, technology, similar discipline or equivalent related experience
  • 8+ years’ experience in retail business and/or healthcare with a focus on operations
  • Experience leading diverse, cross functional delivery teams
  • Proven track record of successful relationship management and project leadership of diverse cross functional teams in a large scale corporate environment
  • Strong business acumen with experience analyzing business performance and identifying approaches to improve performance
  • Strong project management and prioritization skills; ability to meet deadlines and track/balance multiple projects
  • Excellent verbal, written, listening and presentation skills
  • Ability to collaborate, consult and influence at various levels across an organization
  • Strong understanding of IT systems and technology



  • Lean/Sigma training or awareness
  • Working knowledge of optometric services/eye care
  • Familiarity with Optometric Equipment or healthcare computer systems (specifically EHR systems)


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.




Nearest Major Market: Cincinnati

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