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Supervisor Payments Processing

Date: Jul 11, 2019

Location: Mason, OH, US, 45040

Company: Luxottica Group

Requisition ID: 105032 


There’s more to EyeMed than meets the eye. EyeMed is the fastest growing managed vision benefits company in the country with consistent double-digit membership growth! Through our commitment to innovation, we’re reimagining the way employers and their employees think about vision care. We want them to see life to the fullest and experience more of what’s best, not more of the same.  And if what’s best hasn’t been done yet, it’s our exceptional and passionate employees driving this change. But, our passion for vision isn’t just about vision insurance benefits. Our employees are proud to support and participate in life-altering global and local missions through our partnership with OneSight, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.


Your family says a lot about who you are. EyeMed is a key member of the Luxottica family of companies, global leaders in the design, manufacture and distribution of fashion, luxury and sports eyewear.  In North America, Luxottica is the home to global brands Ray-Ban, Oakley and many top fashion house brands.  Our leading retail brands include LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical.


If you’re passionate about driving innovation and change and interested in a career in the optical and insurance industry, EyeMed wants to start the conversation and help provide you a growth-focused opportunity with America’s fastest growing vision benefits company.


This role is responsible for leading the payments production team and monitoring payments productivity. This role owns daily escalated payments research through the execution of report creation/maintenance and data analysis. Through strong written and verbal communication skills, the individual in this role will drive cross-functional issue resolution and process improvement efforts with various functional areas in the organization. The role will also be responsible for communicating issue resolution and status updates to Claims and Payments leadership.



  • Direct the productivity, performance and development of the payments production team.
  • Monitor and report the payments KPIs to Claims and Payments leadership
  • Oversee the creation and maintenance of regulatory documents such as RAs, EOBs and IDNs, which have significant business impact in the areas of Medicare and Medicaid.
  • Provides leadership and oversight in Payments RTB initiatives.
  • Interfaces with internal contacts (via phone, email, meetings, etc.) to research and resolve/escalated issues accurately and in a timely manner. Ensures upward and downward communication to keep management and employees properly informed.
  • Develops and maintains the primary relationship between the Payments Team and IT in troubleshooting and triage efforts.
  • Develops and maintains the primary relationship between the Payments Team and third party fulfillment vendors.
  • Provide subject matter expertise for all payment production related matters on projects and in support of other departments including, but not limited to, Claims, IT, Accounting and Operations.



  • Bachelor’s degree or equivalent work experience
  • At least 3 years of supervising experience
  • At least 3 years of experience with query writing and/or report building
  • Previous SAP knowledge and experience
  • Experience with Microsoft Office
  • Strong analytical skills



  • At least 5 years of supervising experience
  • At least 5 years of analysis experience
  • At least 5 years of experience with query writing and/or report building
  • Knowledge of Facets
  • Knowledge of SQL Data Extraction
  • Healthcare experience


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.



Nearest Major Market: Cincinnati

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