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Material Handler II (Clerical Support)

Date: Aug 12, 2019

Location: McDonough, GA, US, 30253

Company: Luxottica Group

Requisition ID: 110440 


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.

In North America, our wholesale business is the home to global brands; Ray-ban, Oakley and many of the top fashion house brands. Our leading retail brands include; Lenscrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

To support our global business, Luxottica operates multiple manufacturing and logistics facilities across North America to support our retail stores and wholesale customers.



The After Sales Returns position issues credits to our customers with accuracy, communicates with business stakeholders to resolve troubled returns, and is responsible for returns reporting.



  • Ensures accuracy and timely processing of customer credits
  • Troubleshoots and resolves issues with issuing credits
  • Communicates via email and phone with business stakeholders to resolve troubled returns
  • Communicates with After Sales leadership on troubled returns and production results
  • Is flexible to support the business needs
  • Manages production reports
  • Assists with training and coaching of new employees



  • High School Diploma or equivalent
  • 2+ years of related experience
  • Excellent communication and organization skills
  • Working knowledge of Microsoft Office programs, including Excel and Outlook
  • Attention to detail
  • Able to work under deadline requests
  • Ability to work independently with minimal supervision
  • Self-motivated
  • Excellent mathematical aptitude
  • Ability to multi-task and flex between roles
  • Ability to work flexible hours and overtime as requested



  • Knowledge of SAP Warehouse Management System
  • Advanced knowledge of Excel
  • Basic knowledge of Access
  • Bachelor's Degree in Logistics, Supply Chain, or industry equivalent
  • Customer Service Experience


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.



Nearest Major Market: Atlanta

Job Segment: Clerical, Retail Sales, Secretary, Supply, Logistics, Administrative, Retail, Operations

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