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RxO - Service Assurance Lead 3rd Shift

Date: Jul 12, 2019

Location: McDonough, GA, US, 30253

Company: Luxottica Group

Requisition ID: 107628 


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.

In North America, our wholesale business is the home to global brands; Ray-ban, Oakley and many of the top fashion house brands. Our leading retail brands include; Lenscrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

To support our global business, Luxottica operates multiple manufacturing and logistics facilities across North America to support our retail stores and wholesale customers.


HOURS: Friday – Sunday 6am – 6pm


The Customer Service Professional processes incoming and outbound calls, responds to questions on issues or problems related to optical retail orders, runs reports and performs data entry.


  • Processes retail optical store orders.
  • Repairs frames.
  • Expedites, locates prescriptions in Lab or Distribution Center.
  • Provides complete service to optical departments.
  • Answers incoming customer calls.
  • Makes outbound courtesy calls.
  • Processes error tickets/tracks prescriptions.
  • Calls stores to resolve any problems.


  • Completion of a high school diploma, trade school certificate or GED (general education diploma)
  • Data entry experience (accuracy - a must)
  • Proven experience in handling large volume calls
  • Pleasant, professional phone manner and a helpful service-orientated disposition
  • Ability to tactfully handle unhappy, sometimes upset/angry customers
  • Good organizational skills
  • Able to work in a fast changing environment
  • Team oriented
  • Good problem solving skills
  • Willingness to work overtime as needed (often without advance notice)


  • 2+ years experience in Customer Service
  • 1+ years optical experience (dispensing preferred)


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.



Nearest Major Market: Atlanta

Job Segment: Data Entry, Administrative