Share this Job
Apply now »

Data Analyst Customer Excellence

Date:  Nov 3, 2022
Brand: 
Location: 

Milan (MI), Milano, IT

WHO WE ARE

 

We are a highly diverse group of over 80,000 individuals in 150 countries, we are united as one enthusiastic community of dedicated, fun and passionate people. We have always been committed to making the best glasses possible to enable people to enjoy the beauty of life in all its forms.

A unique brand portfolio that includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, and prestigious licensed brands such as Giorgio Armani, Burberry, Bulgari, Chanel, Valentino and Versace is among Luxottica’s core strengths.

 

ENVISION YOUR FUTURE JOB

 

As Data Analyst, you will support the Customer Excellence teams with insights gained from analyzing company data. The ideal candidate is adept at using large data sets to find opportunities for Contact Centers & After Sales optimization on quality and costs, perform business analysis, identify processes that can be streamlined and use models to test the effectiveness of different courses of action. 
You must have experience in using a variety of data mining/data analysis methods, and in building and implementing models. You must also have the ability to analyze Customer Experience processes, identifying critical junctions through the use of the various data sources available in order to find correlations that will guide strategic development choices or identify opportunities for operational improvement.
You must be comfortable in working with a wide range of stakeholders and functional teams. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes.
 

PORTRAIT OF A PERFECT CANDIDATE

 

Each and every one of us lives, breathes and shapes the success of the company.

You know you are a Luxottican when you recognize yourself in our 4 characteristics (imaginative, passionate, entrepreneurial, simple and fast) and:

  • You do not see problems, you just see solutions
  • You love challenges and you take your responsibility seriously
  • You have a Master’s or PHD in Statistics, Mathematics, Computer Science or another quantitative field with excellent results
  • You have at least 1 year of experience in Data Analysis
  • You have strong analytical and problem-solving skills.
  • You have knowledge of statistical computer languages to manipulate data and draw insights from large data sets
  • You have basic knowledge of Lean-Six Sigma methodologies 
  • You have experience in manipulating data sets and building statistical models
  • You believe that without your team nothing is possible
  • Did you work or study abroad? This is great!
  • Fluent English (of course) and Spanish? French? What other languages do you know?
  • You can’t survive without your Ray-Bans, and Oakley, and Vogue, and Persol… 

 

WHAT ELSE DO YOU NEED TO KNOW?

 

In Luxottica you have the feeling of being part of a “success story”, no matter where you work in the Luxottica world, you can really make an impact.

This position will be located at our Corporate Headquarter in Milan.

Are you ready for this challenge?

If yes, we are waiting for you


Job Segment: Lean Six Sigma, Six Sigma, Management

Apply now »