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Digital CRM Manager

Date: Aug 7, 2019

Location: New York, NY, US, 10018

Company: Luxottica Group

Requisition ID: 110159 


Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.



The Manager of Marketing - Digital CRM leads strategy and provides expertise to the enterprise in targeting, measurement and testing across digital media (paid, search, social). The Manager also plays an active and strategic role for growing the center of excellence across Luxottica Retail Brands.



  • Work with the media team and external agencies to define and execute paid campaigns.
  • Leads the utilization of first party data in targeting through CDP, DMP and social/search.
  • Partners with CRM team to integrate 1st party data across all campaign touchpoints
  • Build actionable campaign insights through linking customer data to create hypotheses and improve campaign performance
  • Leads implementation for new capabilities including unified campaign measurement
  • Develop test and learn strategies for 1st party data channels
  • Consults with global ecommerce team to enable insight generation
  • Stays up to date on industry trends and innovations



  • Bachelor’s Degree
  • 5+ years of related experience
  • Digital media expert with experience in day to day operations of a DMP and/or CDP
  • Familiarity with Adobe Analytics/Omniture (2+ years of experience)
  • Working knowledge of SQL (2+ years of experience)
  • Statistical software: R strongly preferred, or SAS, SPSS, etc. (1+ years of experience)
  • Strong communication skills, with ability to explain complex models and data sets to business stakeholders
  • Experience with relationship management
  • Experience in a matrixed corporate environment
  • Strong presentation skills



  • Retail experience


Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.


Administrative; Analyst; Call Center & Customer Service; Communications; Distribution; Engineering; Finance & Accounting; Human Resources; Information Technology; Learning & Development; Legal; Logistics; Manufacturing; Marketing; Optician; Optometry; Other; Product Buying & Planning; Product Design; Product Development; Production; Project Management; Public Relations; Purchasing; Quality Assurance; Research & Development; Retail Associate  ; Retail Management; Sales / Account Management; Sales Associate; Strategy/Planning; Supply Chain  

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Optometry, Supply Chain Manager, Manager, Marketing Manager, Supply, Healthcare, Operations, Management, Marketing

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