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Director, eCommerce (Operations & Project Management)

Date: 
Brand:  Luxottica (LoA Corporate)
Location: 

New York, NY, US, 10018

Requisition ID: 127877 
Position:Full-Time

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

 

GENERAL FUNCTION 

The Director of eCommerce Operations & Project Management sets the strategy and leads the daily order management operations for all the Luxottica eCommerce D2C business in North America, as well as leads and coordinates key multi-functional projects across the different brands. He/she also acts as the key local contact for the Oakley Customization program. This individual will lead daily operations, key performance indicators, key initiatives and best practices discovery and implementation as well as for managing a multifunctional team (operations, planning, analytics, fraud management). 

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Leads day-to-day planning, scheduling, tracking and reporting for web project-related initiatives. Projects span multiple web sites and brands, sales and operations, both domestic and international.
  • Confidently leads intra-department and external teams to project success, using the most appropriate project management methodology.
  • Plans and discovers (e.g. Requirements gathering).
  • Leads plan’s execution (e.g. Project Control, Issues/Risk Management).
  • Leads deployment and the launch of a new website.
  • Ensures timely and appropriate generation, collection, and dissemination of project information.
  • Manages relationships with internal "customers" and external vendors.
  • Helps track budget spend.
  • Optimizes operation systems for all business sectors including: IBM Sales Center, SAP, CyberSource, banking portals, fraud analytics, shipping, order management, and customer service.
  • Identifies opportunities to streamline operations and process improvements.
  • Serves as the logistics liaison to optimize day-to-day order fulfillment to ensure timely and efficient order processing.
  • Facilitates the Quality Assurance process.
  • Manages packing and shipping collateral/material and budgeting with warehouse team.
  • Acts as the liaison with payment processing vendor Cybersource, fraud management Forter and payment portals BAMS, PayPal, Discover.
  • Manages inventory statuses (ready to ship, in-transit, backorder) and creates best-in-class process and operations for informing consumers.
  • Monitors KPIs for customer service and identifies improvement areas.
  • Oversees returns & cancellations performance.

 

BASIC QUALIFICATIONS 

  • Master’s Degree
  • 10+ years’ experience in operations (eCommerce operations preferred) with increasing leadership responsibilities
  • Solid understanding of and experience in ecommerce business to resolve issues and problems
  • Motivated self-starter, process-oriented with high attention to detail
  • Strong interpersonal and communication skills
  • Knowledge of management principles and practices including budgeting, cost estimating, and fiscal management principles and procedures
  • Strong knowledge of key systems (SAP, RPAS, etc)
  • Excel knowledge

 

PREFERRED QUALIFICATIONS

  • MBA
  • Access knowledge

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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