Oliver Peoples - A/R and Collections Specialist (West Hollywood)

Position:Full-Time 

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today.

A part of an eyewear industry leader, Luxottica, Oliver Peoples strives to be the most prestigious and culturally distinctive eyewear company in the world.

We are committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame.

GENERAL FUNCTION

The Specialist- Collections will collect receivables for clients, completes complicated analysis and provides guidance and direction for proper cash application. The incumbent will support the Controller and Customer Service Department on all collections and receivables matters and will ensure client requests and/or complaints are researched and follow up is completed in a timely manner. Maintains a high level of customer service and achieves and maintains expected levels of productivity ensuring accuracy and timeliness.

MAJOR DUTIES AND RESPONSIBILITIES

• Daily interaction with customers (via phone, email, etc.) to research and resolve/escalate issues accurately and in a timely manner.
• Runs reports and analyzes data to identify trends, makes forecasts and provides recommendations/solutions that facilitate collections of outstanding balances.
• Analyzes open receivable trends, including payment frequency and root cause analysis (i.e. denials, over/short payments, prices, etc.).
• Ensures accurate financial records of client’s accounts.
• Oversees the daily deposits with payment application to customer accounts, process credit applications, verify credit references and recommends credit limits on new and existing accounts.
• Oversees the daily reviews of past due customers and orders on hold.
• Partners with Controller and Credit & Collections to initiate collection process on overdue accounts where collections efforts cannot be readily resolved.
• Coordinates efforts with Sales Representatives to resolve disputed invoices/account status.
• Process manual billing transactions per set schedule and as requested.
• Prepares and distributes monthly account statements detailing credit/collection status of accounts.
• Oversees the evaluation and processes of new credit applications in a timely manner, ensuring application is complete and accurate.
• Verifies all credit references via Experian or similar credit bureau reports.
• Approves or rejects new applications for credit.
• Analyzes and reviews account status and determines whether to maintain, increase or reduce credit line within set limits.
• Assumes additional responsibilities and assists with special projects as needed or directed.

BASIC QUALIFICATIONS

• BS degree in Finance, Accounting or Business Administration or related experience.
• 2+ years’ experience in Finance, Accounting, collections or receivables.
• Ability to manage and prioritize projects, multi-task and adapt to change.
• Detail-oriented with excellent follow-up and time management skills
• Strong PC skills, including Excel, Word, Power Point, SAP
• Effective communication Skills, both verbal and written.
• High attention to detail
• Works independently with limited supervision
• Heavy/high volume phone and Email work
• Knowledge of accounting practices and accounts receivable reconciliation

PREFERRED QUALIFICATIONS

• Ability and willingness to seek out information in order to complete work in an effective and accurate manner.
• Organizational awareness.
• Experience working with retail units and group accounts.
• SAP experience (Accounts Receivable)
• Knowledgeable in continuous improvement methods
• Experience in Customer Service orientated role/s
• Understand and adhere to a high level of confidentiality and integrity

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please contact Talent Luxottica at  877-589-8253 (513-765-2256 outside of US) or email TalentLuxottica@luxotticaretail.com

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Finance & Accounting Accounting, Accounts Receiveables, Collections, Finance, Customer Service